H&R Block reviews

3.8

72% would recommend to a friend

(7,121 total reviews)

Curtis Campbell

72% approve of CEO

60% positive business outlook

H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

7K reviews
3.0
May 28, 2013
Recommend
CEO approval
Business Outlook

Pros

I've been a seasonal, tax preparer at H&R Block for the past nine seasons. It's been a fruitful relationship for me. Every off-season I take advantage of H&R Block's training and education programs. I've been able to build up my clientele (diverse, broad-range of taxpayers) within a higher-end tax office. It's proven to be a terrific part-time, seasonal opportunity for me.

Cons

Company policies and procedures are not consistently enforced in the individual tax offices. Seasonal benefits are minimal.

3.0
May 28, 2013
Recommend
CEO approval
Business Outlook

Pros

This company is well organized and diversified towards all cultures. The starting pay can good, depending on your experiences and work ethic. The organization's management structure and treatment of associates can be rewarding, depending on the success rate of the department, and the character of individual managers employed.

Cons

1) The company has down-time after tax season in which you can be randomly sent home, which causes shortages in your pay. If you can afford the shortages, you will be fine. 2) During tax season, however, the organization can overwork you during periods of overflow. For example, I once worked 7 days straight from 9-9 with only, a 30min lunch each day--it was horrifying to bear, and extremely stressful. 3) MOST IMPORTANT: During my time with the company, certain managers in my department failed to accept responsibility for uncontrollable variables, in which they pushed those failures off on the associate. For example, if irate customers were unsatisfied with the organization, in general, the irate customers would provide negative ratings on the associate's satisfactory survey. Management would then count this against the associate as it being their fault, which in turn, lowers the associate's performance rating. This isn't fair, especially knowing that irate customers had an issue with the company itself--not an issue with the associate's ability to assist, be understanding and courteous. This was very common for irate customers who were transferred through multiple department before they received correct assistance on a wrong tax return, late tax refund, or faulty TaxCut software with programing bugs.

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Glassdoor has 8,692 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.