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      H&R Block

      Engaged Employer

      H&R Block reviews

      3.8

      72% would recommend to a friend

      (7,115 total reviews)

      Curtis Campbell

      72% approve of CEO

      60% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.6

      Senior management

      3.5

      Career opportunities

      3.0

      Compensation and benefits

      H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      4.0
      Dec 22, 2012

      Ok For A Part-Time Job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      My co-workers were nice, and the environment was pretty casual. The work wasn't too difficult. I really just checked the tax documents to make sure that they were in the correct order and that all papers were signed.

      Cons

      I worked in the filing room, and it was SO COLD. I've always hated the smell and taste of coffee, but I forced myself to drink it (full of cream and sugar) in order to stay warm.

      3.0
      Dec 20, 2012

      Nice people, Low Low Pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people, flexible hours, casual dress. Customer Service Pro (CSP) front desk role does basic duties like answer phone, manage appointments and payments, make coffee, etc. Can get hectic during high activity weeks. Must balance lots of duties at the same time with great service that is tested by mystery shoppers.

      Cons

      Low, low pay is really minimum wage. Hourly increase only 25 cents per hour a year. Seasonal part-time work is during tax season February to mid-April. Hours reduced during less active weeks sometimes only working 5 hours. Tax preparers beg for more CSP help, but budget keeps that from happening, even with a strong need for CSP to be on-site. Total hours kept to a minimum - they say to stay in budget - but intent is to keep hours low so they can avoid unemployment when season ends that is permitted in some states for seasonal workers.

      5.0
      Dec 19, 2012

      Client Services Professional

      Client services professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really enjoy working at the Block office in Missoula. The hours are flexible, the manager is great so if you need time off, no worries. Even the the office is 'business casual' it's very laid back and enjoyable. The job itself it fairly standard and easy: answering phones, scheduling appointments, greeting customers, helping client's with their questions, cleaning and stocking supplies when low. There's usually pseudo-clients who call in from headquarters to test the CSP telephone skills, and if you do well you an get a reward.

      Cons

      Some tax pros can be very shark like if they see a new client has come in and you gave them to someone else instead of giving it to them.

      Viewing 6769 - 6771 of 7,115 Reviews
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      ReviewsH&R Block reviews

      Glassdoor has 8,686 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.