Question 1

Is H&R Block a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at H&R Block have rated their employer with 3.7 out of 5 stars in 146 Glassdoor reviews. This is a lower than average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at H&R Block.

Question 2

Does H&R Block pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at H&R Block with 2.9 out of 5 stars based on 146 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at H&R Block.

Question 3

How happy are Customer Service (CSR) professionals working at H&R Block?

Accepted Answer

72% of Customer Service (CSR) employees at H&R Block would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated H&R Block with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at H&R Block?

Accepted Answer

Tax Associate (681), Tax Professional (442), Tax Preparer (376), Receptionist (275), Seasonal Tax Preparer (234), Tax Specialist (204), CSP - Client Service Professional (202), Front Desk Receptionist (200), Associate Team Leader (167), Customer Service Representative (151), Client Service Professional (141), FIRST YEAR TAX PROFESSIONAL (136), Tax Consultant (124), Office Manager (122), Tax Analyst (91)

Question 5

What are the pros of working at H&R Block according to real employee reviews?

Accepted Answer

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 460 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 441 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 416 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 211 reviews)); "Great coworkers and corporate kept you very in the know" ((in 193 reviews))

Question 6

What are the cons of working at H&R Block according to real employee reviews?

Accepted Answer

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 860 reviews)); "Poor management and severely understaffed" ((in 255 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 248 reviews)); "Low salary and the grow expectations are limited." ((in 135 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 84 reviews))

H&R Block

H&R Block Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good experience

Ok

Great Entry Level

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

H&R Block reviews FAQs

Jobs at H&R Block