H&R Block reviews

3.8

72% would recommend to a friend

(7,096 total reviews)

Curtis Campbell

74% approve of CEO

60% positive business outlook

H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,096 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

7K reviews
4.0
Jan 3, 2013
Recommend
CEO approval
Business Outlook

Pros

H&R Block offers a very thorough basic course on personal income taxes. Students who do well on the course have a good chance of being hired as a tax professional. H&R Block offers a great continuing education program that allows one to build up tax expertise and qualify for more advanced positions in the company.

Cons

The compensation for first year tax professionals is modest, about $9 per hour. However, in subsequent years one works on a salary plus commission scheme which is more lucrative. Most tax professional positions are seasonal.

3.0
Dec 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Nice people, flexible hours, casual dress. Customer Service Pro (CSP) front desk role does basic duties like answer phone, manage appointments and payments, make coffee, etc. Can get hectic during high activity weeks. Must balance lots of duties at the same time with great service that is tested by mystery shoppers.

Cons

Low, low pay is really minimum wage. Hourly increase only 25 cents per hour a year. Seasonal part-time work is during tax season February to mid-April. Hours reduced during less active weeks sometimes only working 5 hours. Tax preparers beg for more CSP help, but budget keeps that from happening, even with a strong need for CSP to be on-site. Total hours kept to a minimum - they say to stay in budget - but intent is to keep hours low so they can avoid unemployment when season ends that is permitted in some states for seasonal workers.

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Glassdoor has 8,664 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.