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      H&R Block

      Engaged Employer

      H&R Block reviews

      3.8

      72% would recommend to a friend

      (7,095 total reviews)

      Curtis Campbell

      74% approve of CEO

      60% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.6

      Senior management

      3.5

      Career opportunities

      3.0

      Compensation and benefits

      H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,095 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      1.0
      Apr 10, 2026

      Operational Issues and Lack of Management Support

      Customer service professional (csp)
      Recommend
      CEO approval
      Business Outlook

      Pros

      resume experience pay (at least not minimum wage) Some tax pros were helpful

      Cons

      The leadership overseeing this location is disconnected from daily operations. As a CSP, I was directed by the DGM to leave the front desk to follow clients to the back of the building for bathroom escorts. While I was away, I was unsure if the desk was even being monitored. Furthermore, there was almost never anyone assigned to cover the front desk while I took my lunch breaks. Communication is a significant hurdle. Management is often at other offices or in hour-long online meetings every morning, leaving me for an extra hour without any help for front-desk issues. Customers would frequently arrive upset because they had scheduled appointments with a CSP; I’m unsure if this was a system error or a management decision, but it created unnecessary conflict at the front desk. Additionally, closing duties frequently included having to clean dried urine from the bathroom floor. The scheduling was the final issue. My schedule was increased to 60 hours for the following week without any mention of overtime pay. I was suddenly required to work a weekend during a planned family event. When I brought this up, the DGM simply said, "everybody works weekends." I have worked weekends in other occupations, but the issue here was that this was never discussed or mentioned until the last minute.

      4.0
      Apr 10, 2026

      Standard Professional Seasonal Job

      Tax associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of control over your hours and scheduling; great for people who want a later start in the day or to leave at an earlier time than a standard shift based role. - Access to industry-leading online training and surprisingly clear paths for moving up if you want to grow in the tax field. - Impactful work, you can really make a difference in your clients lives or at least year - Very autonomous. You can take breaks when clients aren’t around, eat at your desk, and you aren't forced to socialize or do work meetings if you prefer to stick to yourself - An honest open-door policy. It’s easy to reach out to managers or colleagues across the district without a bunch of red tape. - There are some very experienced 20+ year people in the tax field working here with a strong client base to learn from. You can learn from some of the best how to do taxes and handle complex situations. - A wide range of backgrounds and abilities are represented here. It’s a female-dominated environment that prioritizes no-nonsense work over fitting a specific corporate mold.

      Cons

      - Pay vs. Revenue Disparity: Both Client Service Professionals (very underpaid) and Tax Preparers are underpaid relative to the high volume of revenue they generate for the office. - Intense, Short Term Work: Tax season is a sprint of just over three months. H&R Block offices have a hard start and end date. To make any meaningful income, you effectively have to commit to 40+ hours a week during this window. - Inconsistent Staffing Quality: Because the work is seasonal, many people are in "transitional phases." You’ll work with some who do the bare minimum or struggle with the work and reliability, which can leave a small core of people picking up the slack. - Politics & Favoritism: Stuff going on with the upper level management trickles down, making you feel like you have little control over your own metrics or daily operations. - Seasonal disorganization and staff errors frequently result in messy situations and frustrated clients that you are expected to clean up. - Scheduling Boundary Issues: Upper management has a history of adjusting schedules without consent or exceeding the hours employees originally agreed to work.

      2.0
      Apr 10, 2026

      A stepping stone not a career

      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy, opportunity to learn a lot quickly if you are competent

      Cons

      Little oversight, expect to do a lot of unpaid work if you don’t have an existing book of clients and are a fast learner

      Viewing 85 - 87 of 7,095 Reviews
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      ReviewsH&R Block reviews

      Glassdoor has 8,663 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.