Is H&R Block a good company to work for as a Customer Service Professional (CSP)?

Customer Service Professional (CSP) professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 206 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Customer Service Professional (CSP) Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Customer Service Professional (CSP) interview questions at H&R Block .

Does H&R Block pay Customer Service Professional (CSP) employees well?

Customer Service Professional (CSP) professionals rate their compensation and benefits at H&R Block with 3.0 out of 5 stars based on 206 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Professional (CSP) salaries at H&R Block.

What are the top reviewed jobs at H&R Block?

Tax Associate (683) , Tax Professional (442) , Tax Preparer (377) , Receptionist (274) , Seasonal Tax Preparer (234) , Tax Specialist (204) , CSP - Client Service Professional (202) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (152) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (136) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (91)

What are the pros of working at H&R Block according to real employee reviews?

"I don't know how they do it but working at H&R Block is genuinely enjoyable and I've met so many great people there." ((in 449 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 441 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 423 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 210 reviews)); "Great coworkers and corporate kept you very in the know" ((in 200 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 856 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 262 reviews)); "Poor management and severely understaffed" ((in 249 reviews)); "salary is low; job is not stable" ((in 138 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 81 reviews))

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H&R Block

H&R Block Customer Service Professional (CSP) reviews

3.8

65% would recommend to a friend

(206 total reviews)

Curtis Campbell

74% approve of CEO

52% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.6

Career opportunities

3.0

Compensation and benefits

Customer Service Professional (CSP) employees have rated H&R Block with 3.8 out of 5 stars, based on 206 company reviews on Glassdoor. This indicates that most Customer Service Professional (CSP) professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Customer Service Professional (CSP) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

206 reviews

4.0

Oct 29, 2025

Good

Customer service professional (csp)

Recommend

CEO approval

Business Outlook

Pros

Learning about professional tax refunds, and meeting people

Cons

Gets very busy during peak season of tax, need to be very attentive with documents.

4.0

Oct 12, 2025

Flexible Hours

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

Flexible Hours, work environment and training are good

Cons

It is seasonal work and the pay is low.

5.0

Sep 8, 2025

APPLY ASAP

Csp - client service professional

Recommend

CEO approval

Business Outlook

Pros

I had an amazing schedule while working here which was very adjustable. It is a very chill job I would highly recommend!

Cons

During tax season the last few days get versy busy so you might feel a little overwhelmed.

Viewing 25 - 27 of 206 Reviews

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H&R Block Customer Service Professional (CSP) reviews

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Flexible Hours

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