H&R Block reviews about "training"

Health Care Benefits are difficult to get.

You dont know how many hours they will need you

They’re all on commission. The modo is to so as many taxes as you can but not necessarily do a very good job. Minimum wage after 4 months of studying and training was not exactly what I had expected.

flexible to a point, short-staffed during certain hours, other nights you sit there with no clients and they make you do cold calls to clients who haven't come in yet, many from years past who do not use H&R Block anymore

Corporate is utterly tone deaf. They drag you to sales meetings when your office is full of clients waiting, they insist on redirecting your office phone to a call center in Witchita, and they make employees pay *them* to do job training, then exclude them from bonuses for the first year.

- Poorly trained Tax Professionals on self explanatory system. Literally it's essentially and HRB google, which includes different departments for varying issues.Overall it's not a bad job as far as working from home option. What makes this position horrible is the Tax Professionals.  To understand this tech support line is not for fixing thier return misentries, figuring out calculations , or manipulating transaction or "pushing returns" we are not tax professionals to fix returns, we are not financial services department. This is strictly a line for actual programming issues. 99% of the time the tax preparer calls for a diagnostic that are simply notices that they have to fix the return. It has nothing to do with the program not working right. On top alot of the Tax Pros are EXTREMELY rude and disrespectful to the tech line because they don't take the time to educate themselves on thier software. Everything is located in the all in one search tool "DNA"  like tax help, invoicing, and it also has a page for other department lines created for these issues. It's extremely difficult to cooperate with people who are supposed to be under one company but treat our department as if they aren't at work cursing and more over issues that alot of the time has nothing to do with the software, and outage or broken equipment.  Additionally there is a grand issue with the clients not sending thier signature consents over to HRB correctly for Approve online and Tax Pro Reviews. I recommend HRB advise clear cut information to client how to do it properly cause due to thier error, tax pros expect FTS to remedy and issue having nothing to do with the office software but the software of a client...using thier computer...in thier home...this is not efficient or accurate way of operating a digital service.

Low wage in first couple years

pay is low, and sometimes you have to work other locations when there is someone who calls in sick

work with new set of staff every year