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      HCSS

      Engaged Employer

      HCSS reviews

      4.1

      84% would recommend to a friend

      (235 total reviews)
      avatar

      Steve McGough

      95% approve of CEO

      71% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.3

      Career opportunities

      3.8

      Compensation and benefits

      3.7

      Senior management

      HCSS has an employee rating of 4.1 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The HCSS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      235 reviews
      3.0
      Feb 18, 2016

      Hit or miss

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Profit sharing. I used to think some of the other benefits (free lunch on Fridays, gym on campus, etc) were big perks but I have grown to realize that those things are pretty commonplace these days. Some of my coworkers are pretty great.

      Cons

      Your happiness at work somewhat depends on what certain members of the executive team think of you. If they like you, you will get away with terrible performance and be able to do nothing all day long. If they don't like you, everything you say or do is scrutinized. People who don't deserve it are promoted, and people who do great work get passed over and ignored.

      5.0
      Apr 8, 2014

      An excellent place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Yearly reviews and raises based on performance, as well as a generous bonus every December 15th 100% healthcare for you, 50% for your spouse and 100% for your children after 3 years Flexible hours Work from home once every two weeks Three weeks of paid vacation starting On-site gym, fitness classes, track, basketball court and locker-rooms Fully stocked kitchen with fresh fruit and lunch every Friday. Full financial transparency with full company meetings on how we are doing each month. Partial ownership: gain private stocks in the company the longer you work here Relaxed atmosphere with agile development processes, an open-door executive and managerial policy and the ability to define your role in the company. Full support from senior-level employees.

      Cons

      The owner of the company can be a bit blunt and firm in his feelings of direction for the products. Understandable, considering he built the product from the ground up, but it can still feel limiting for some.

      4.0
      Dec 13, 2024

      On The Cusp of Greatness

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid Work Policy: The WFH hybrid model provides exceptional work-life balance for the sales team, allowing flexibility while maintaining productivity. Earning Potential: With uncapped commissions, there's significant room for growth in OTE. Hard work truly pays off. Minimal Micromanagement: Management sets clear base metrics but gives employees autonomy to succeed in their own way. Team and Culture: The team is filled with driven, gritty individuals focused on delivering the best for customers. The company culture is more than just a slogan; it's actively fostered through events and committees catering to diverse interests like sports, wellness, and hobbies. Profit Sharing: End-of-year profit sharing is a motivating reward that recognizes everyone's contributions and incentivizes customer retention and new business growth

      Cons

      Onboarding Challenges: The onboarding process for the sales organization feels disorganized and underdeveloped. While a new enablement team is in place, progress has been slow, leaving new hires without the structure they need to succeed early on. Outdated Sales Collateral: There is a notable lack of up-to-date sales materials for both prospects and existing customers. Many resources are outdated and fail to reflect the latest software features, making it challenging for even experienced reps to stay informed, let alone new hires who lack foundational support. Communication Gaps: Communication regarding changes that directly impact sales is inconsistent or delivered at the last minute. At times, customers are more aware of updates than the sales team. While there are many communication channels, the absence of a centralized information repository creates confusion and inefficiencies. Limited Coaching Support: There is minimal emphasis on coaching sales reps to achieve their goals. This gap in leadership support often shifts the burden to tenured reps, especially as pressure mounts to close deals quickly. Whether this stems from staffing issues or misaligned priorities, it leaves newer reps without the guidance they need to grow and thrive.

      avatar
      HCSS Response
      1y
      Thank you for taking the time to share your thoughtful and balanced feedback! We're thrilled you value the flexibility of our hybrid work policy, the limitless earning potential with uncapped commissions, and the autonomy our management approach offers. It's equally rewarding to know that our culture and end-of-year profit sharing have positively impacted your experience at HCSS. We work hard to create an environment where our employees feel supported and motivated, so it's great to know these efforts are recognized! We recognize that onboarding, updated resources, effective communication, and coaching are essential for empowering the sales team. While we’ve taken steps in the right direction with new enablement initiatives, we recognize there’s still work to do to equip the new hires with the tools and support they need to succeed. Enhancing communication and refreshing our sales collateral remain top priorities, and we’re actively working on solutions. We’re confident that with continued teamwork and focus, we’ll address these challenges and elevate the experience for everyone. Thank you for being part of this journey and helping us improve. Your feedback is essential to keeping HCSS one of the best places to work! If you'd like to share additional thoughts or ideas, please don't hesitate to reach out to hr@hcss.com
      Viewing 49 - 51 of 235 Reviews
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      Glassdoor has 280 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.