HMSA reviews

3.0

23% would recommend to a friend

(286 total reviews)
avatar

Mark Mugiishi

30% approve of CEO

24% positive business outlook

HMSA has an employee rating of 3.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HMSA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

286 reviews
1.0
Jul 25, 2015
Recommend
CEO approval
Business Outlook

Pros

I get to work in a small room, with no help, and tell customers what I THINK they should do.

Cons

Management does not acknowledge when co-workers on their team are being picked on and are very narrow-minded in dealing with the obvious issues. Nobody in upper management addresses any issues and favor those who have been there long time. Name calling and ganging up on new people including temps is on going but constantly dismissed. what do I mean? I mean, that some of the men will call one of the female workers names that should be outlawed. Nobody listens when there is a legitimate complaint about the work environment, everyone there sticks together and complains about when a necessary change needs to be made in work relations...how to interact with othrr coworkers without being hypocritical, disrespectful, rude, complacent, and flat out condescending.

3.0
Jan 13, 2015

Lots of company politcs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are wonderful people that work at HMSA and that's probably the reason I've stayed as long as I have, 3 years. The company is making a big effort to walk the talk and improve the work we do for our community, and the environment we work in. In the last year HMSA has started a rooftop garden, introduced a weekly Farmer's Market, and brought in an outside vendor that sells salads to make it easy for employees to eat a healthy lunch. HMSA values work / life balance and the importance of family.

Cons

The corporate culture is in the process of changing, but there are still about 50% of the company that has "this is the way we've always done it" or "that's not my job" syndrome. People are complacent and there are so many layers of management and approvals that it takes a REALLY long time to get anything done. There are a lot of middle managers that don't have the authority to make decisions.

1.0
Oct 4, 2014

Stay away from the Membership Service Department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Shared online resources. You can learn new things on your own * Incompetent management. Yes, highly incompetent managers (almost all of them in Membership Service Department) can be a Pro at times and might make your job easier. Just go a bit technical or explain them in a language that they actually don't understand, they will approve without thoroughly questioning

Cons

* Salary will be low, hiring process could take Months!.. You will also not have the same dollar for dollar match/401 benefits anymore, as the rest of the staff who were employed before 2014 will maintain their good old benefits * You are never appreciated, even if you work long hours every single day. Virtually no work-life balance, even HMSA HR will claim so. Get ready for working 10+ hours a day, working on the weekends and not getting compensated for any extra work * Managers are narrow minded, have no vision, and they actually never get along among themselves. Especially the female managers are often jealous of anyone who advances in their career, they work effortlessly to put anyone who threatens their position down behind closed doors (you can hear everything they talk behind semi open cubicles and doors on the floor) * No real organizational structure and no one in supervisory level take accountability, instead they always blame Specialists or others down the chain. You are always on your own * Information hoarding and selfish practices. Certain well known people who have been working there 10+ years always know everything first but never share the important changes, policies, or any new information with others, so that they would get the credit and become indispensable. Management, Senior Analysts and even some Specialists are never team oriented, but always look after themselves * Politics, politics, and more politics

Viewing 31 - 33 of 286 Reviews

Glassdoor has 306 HMSA reviews submitted anonymously by HMSA employees. Read employee reviews and ratings on Glassdoor to decide if HMSA is right for you.