HMSA reviews

HMSA owns around 80% of the market share and so their bad business practices and poor treatment of their employees, radical waste of their member’s money, and abuse of their physician community is considered ‘allowable’. This is an incredibly racist group. They confuse culture for racism and take no action when negative activities and abuse are around nearly every corner. This view leads to a negative view of leadership itself as they foster it, or ignore it completely resulting in zero accountability. This is a place where threatening speech are prominent between employees. If feels almost as if you are transported back to high school, and the building security is like Fort Knox. Why would this be if there was not a ton of disgruntled employees and or extremely angry members? They import talent from the mainland and yet the employees hate people from the mainland and treat them poorly, and ultimately chase them away. Training is nonexistent, and when improvements are suggested or attempted by the people they have imported, the level of criticism and harassment is taken to a whole new level. The level of talent turnover is astounding. Producers fall into two categories. The very hardworking, and the people that refuse to work and believe they are so self-entitled, that just showing up to work (always late) should be enough to continue to collect a check.

Mark Mugiishi, the CEO, is overtly one-sided in his newsletters; he allows his own politics/views/agenda to bleed in. For example, his mood was very celebratory in reporting on the conviction of Derek Chauvin, but he was completely silent during the debacle in Afghanistan where many American lives were in jeopardy. Whether or not one agrees with his views, one would agree that it has no relevance in his official communications with the company. Regarding the company: Their Purpose: "Together, we improve the lives of our members and the health of Hawaii. Caring for our friends, families, and neighbors is our privilege," yet they lay off around 300 Hawaii-based staff to outsource those jobs. They may want to "improve the lives of [their] members" by supposedly cutting cost, but it's obvious that they do not care about their staff in the same way. At the start of the pandemic, HMSA discontinued or reduced benefits to employees while continuing to pay their managers' bonuses, and at 17% (7% higher than usual). The benefits affected include pension and vacation hours bank. Pensions were affected by stopping payments into them by 2024. Vacation hours bank stood at 600 and was reduced to 400 with no cash-out option for any excess at the time of reduction. Hard-working staff were oftentimes forced to lose vacation hours that would have continued to accumulate. All in all, the company and its executives poorly handled the reverberations of the pandemic as evidenced by their reducing benefits while paying upper-level staffs' bonuses higher than years prior.