HMSA reviews

3.0

23% would recommend to a friend

(286 total reviews)
avatar

Mark Mugiishi

30% approve of CEO

24% positive business outlook

HMSA has an employee rating of 3.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HMSA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

286 reviews
1.0
Jun 8, 2014
Recommend
CEO approval
Business Outlook

Pros

- pay. It's competitive with other carriers. - working with a hard-working team

Cons

There is no work/life balance if you work for this company so please do not come in expecting to work for a company where you will not have much work to do. If anything, you will feel so overwhelmed with work at times that you will wonder why management doesn't hire more people. The people who do the best within the company are those who can put in the long hours to finish their tasks and deal with very high stress levels (I'm dead serious here, do not think that I left because I couldn't deal with a little bit of stress). I have seen too many smart and driven individuals broken down and in tears due to unrealistic expectations, insane workloads, and abruptly leaving the company, even without securing another job first because the stress is that bad. Management is out of touch with employees. They do not understand what their employees do or do the work themselves, so they vastly oversimplify and have unrealistic expectations of how quickly tasks can be completed. If you cannot complete the work in the declared time frame, you will be spoken to about it, no matter how ridiculous the time frame was. You will not win the argument, so explaining/defending yourself will be futile and lead to retaliation. Turnover is very high for the reasons I've stated above... and hiring isn't as fast.

2.0
Mar 10, 2022

High expectations with super low pay

Recommend
CEO approval
Business Outlook

Pros

Past leaders had a different vision for the company where there used to be pros, but lately the leaders and especially the executives are driving this local company to outsource and fire majority of its operations staff thanks to execs like Jayme Pu’u and David Herndon.

Cons

- hierarchical management style; very top/down, non-inclusive decisions and horrible company culture - there is no work-life balance; work is your life and if the pandemic never happened, you’d be living in the HMSA building! Where’s HR when your manager’s calling while you’re out on sick leave asking for project status?! There are no boundaries or comprehension of “personal time”… your life is HMSA. - management and the company doesn’t care about growing their employees, rather they can venture out and seek supposed “cheaper” outsourced vendors like Infinite and First Source to do the job (which by the way they’ve let go of 200+ employees and outsourced many more). These outsourced employees are then being asked to train their replacements. - bad strategic approach and high, costly expenses for projects that status and fall through with low to no return. - super low pay for employees hidden under the facade of “non-profit” company while the executives and management bring in a hefty bonus each year on top of their salaries that are higher than any of the minions below them. - there is no diversity and inclusion at HMSA. They have small groups that seem diverse and inclusive, but look at everyone that sits up top at HMSA and tell me they aren’t part of the privileged groups in Hawaii; specifically Caucasian or Asian decent and never any female CEO’s. Dr. Mark is a prime example of the elite because he hires most of his friends into high positions and doesn’t care about his employees in company posts, brags about his trips taken or life in general and frankly, leading the company to failure.

1.0
Oct 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Almost impossible to get fired, if you are into that kind of thing. Nothing ever changes, if that is what you seek.

Cons

Management is something of a vast parking lot for the tenured. Job titles and responsibilities bear no resemblance to the skills and knowledge ordinarily expected of those in such positions. Because of this, you will have to endure a nightmare marathon of completely unproductive meetings wherein posturing and gladhanding substitute for intelligent conversation. It is like welfare for those who have been around for a long time and would do or say anything to keep in the running for the pension plan, which they have thankfully stopped. As such, the expensive tools sit around unused for years while the 'leaders' balk and blink and stare. The people who actually understand core functions are subjected to the firewall of inane meetings where subjects which are easily searched and learned on the internet are second-guessed and 'consensus' becomes the stone pushed by Sisyphus. Consultants are ignored as well, down to the definition of common words. The result is a haven for those who seemingly have no desire to read and learn or change the way of doing things, leaving a core group of competent individuals somewhat overworked to keep things running as the others merrily tend to spreadsheets, arcane tracking and unreadable documentation, the useless phalanx of Confederacy of Dunces meetings and two hour lunches in the middle of six hour days. Fun for all!

Viewing 10 - 12 of 286 Reviews

Glassdoor has 306 HMSA reviews submitted anonymously by HMSA employees. Read employee reviews and ratings on Glassdoor to decide if HMSA is right for you.