HMSHost reviews

No breaks, on average it's busy about 70% of the time Overworked Register systems are beyond out of date Broken machinery and equipment

1. There was little to no training. I was told my first month was to be my "presidential month", but my boss forgot that I didn't yet have access to go to the other terminals to meet employees; I was pretty much stuck on the main terminal and if I could go with someone who had access, I would have to stick with them and not truly be able to meet the staff and get to know them. It took about a few weeks for me to get access and walk around by myself. 2. I had no training on unions and pretty much had to read the union handbook on my own and it was very difficult to get in contact with a colleague who had union branches help when needed 3. When my boss would tell us things pertaining to work and things didn't feel right or sit right with me, I would ask my boss and pretty much was told to stay in my lane and do what I was being told, and/or go to a colleague that was her favorite. I would finally go to corporate for clarification because my gut would tell me it's incorrect and they would give me the correct information. My boss didn't like that I went above her to get the right answer in order to do my job correctly. 4. Communication with my boss was lacking. Because leadership worked from home, our form of communication was video chat and phone calls. A lot of important information only came in email form and was left to interpretation; I had asked if when receiving these important emails with strict timelines on HR objectives, if we could have a meeting instead so the entire team heard the same information and could complete the tasks as asked and it was extremely rare that we received them, allowing different HR to handle things differently and having no consistency 5. There were no processes in place - being in HR, there should be standards and processes. My boss told me they came from a corporate background where everything was rigid and they weren't going to have that here. However, because the company is was so large and there were many changes made since COVID, and a ton of new people joining the team, it was important for our team to have best practices and standards in place. I was shut down multiple times and decided to just create processes myself that I would give to the new HR people that joined my team. They were SO APPRECIATIVE of it and explained how much it helped them because they felt "lost" in the chaos. 6. As a leader, you should lead by example. My boss was a BOSS, not a leader. A large project was handed to our team that involved wage increases and there were a lot of moving parts. Again, no formal meetings to discuss what was needed from the team, and multiple emails with A LOT of information and multiple spreadsheets with mixed information on all of them. NO ONE on my team knew what to do and literally just guessed their best judgement; it was a "meh" mentality and I was literally shocked...I reached out to my boss and first, they blamed me and said it was my responsibility to keep up with the emails and keep track of what spreadsheet was what; then when I explained that these emails started when I literally just joined the team and I have not been in any meetings with leadership about these things, only forwarded emails, then they stepped back and started laughing saying they were "losing it". I told them I would fix it for them and get the right information to the team, as long as they told me what needed to be fixed...but overall, it made HR look horrible in front of operations and made us look like we didn't have our things together. 7. I was adamant when interviewing that a work/life balance was very important to me. When I went on my honeymoon, I was pretty much scolded for not taking my work cell with me to take emergency calls. Mind you, I was still in my training period and a branch was not released to me yet. A colleague forewarned me that while I was gone, my boss was pretty upset and made a big deal that I didn't take my work with me on my honeymoon. I've never been terminated for a job; I've always left on good terms. I left my position as I knew my boss was going to terminate me for something that was also their overlook or if they wouldn't terminate me, they would make my life a living hell so I would be forced to quit. Did I make a mistake? Absolutely, did I own it? Yes, I did. Would they own up to their mistake to corporate, knowing that corporate was questioning them about things, absolutely not. I know for a fact my boss wanted to save their own skin and threw me under the bus.