Is HealthPlanOne a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at HealthPlanOne have rated their employer with 3.9 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of HealthPlanOne employees being 3.0 out of 5 stars. Search open Customer Service Representative Jobs at HealthPlanOne now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at HealthPlanOne .

Does HealthPlanOne pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at HealthPlanOne with 3.4 out of 5 stars based on 19 anonymously submitted employee reviews. This is 23% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at HealthPlanOne.

What are the top reviewed jobs at HealthPlanOne?

Licensed Insurance Agent (69) , Insurance Agent (44) , Insurance Sales Agent (31) , Licensed Agent (31) , Insurance Broker (23) , Customer Service Representative (21) , Broker (20) , Medicare Sales Agent (17) , Medicare Sales Representative (16) , Sales Supervisor (16) , Licensed Health Agent (12) , Licensed Health Insurance Agent (12) , Sales (12) , Sales Agent (12) , Licensed Medicare Agent (11)

What are the pros of working at HealthPlanOne according to real employee reviews?

"Its Remote and good pay" ((in 45 reviews)); "Salary is competitive Work from home" ((in 39 reviews)); "Great Training and Coaching." ((in 36 reviews)); "No Cost Leads and Great Culture" ((in 30 reviews)); "The Human Resource and administrative people are great." ((in 22 reviews))

What are the cons of working at HealthPlanOne according to real employee reviews?

"Low Commission, but guaranteed hourly wage" ((in 21 reviews)); "They rarely promote talent from within and choose favorites when hiring for seasonal positions." ((in 12 reviews)); "The salaries and commissions are below average for the industry and some people leave because they can make more money else where." ((in 11 reviews)); "I took it to the manager who did absolutely nothing." ((in 10 reviews)); "Out bound sales with leads that were years old..bent medicare contact rules... Extreme favoritism... Layoff 75% of sales force after Open enrollment" ((in 9 reviews))

HealthPlanOne Customer Service Representative reviews

3.9

40% would recommend to a friend

(19 total reviews)

Ben Pajak

40% approve of CEO

8% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (19 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated HealthPlanOne with 3.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

19 reviews

2.0

Nov 10, 2020

Great company, has room to improve

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Client gifts, competitive awards for meeting daily goals, flexibility work/home balance.

Cons

Poor communication between management and employees. Daily changes and no communication to update employees to execute change. Unprofessionalism from management when stressful situations occur. Different direction given to Licensed Agents and CSR’s, therefore conceiving issues losing prospect interest in the client.

HealthPlanOne Response

5y

We appreciate your feedback of your experience with HPOne, we value your insight and will share this information with our leadership to assist in our continuous improvement efforts.

1.0

Jan 24, 2019

Fake Culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free food, raffles, slow work day, pot lucks,

Cons

Favortism with algorithms for only certain agents succeeding, click, gossiping among supervisory admin, last-minute layoffs, disorganization.

HealthPlanOne Response

6y

We appreciate you taking the time to share your feedback. It is certainly disappointing to hear that you did not have a good experience during your time with us. We value your insight and will share this information with our leadership to assist in our continuous improvement efforts.

5.0

Sep 7, 2018

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is an awesome place to work, a company that cares!

Cons

I have no cons to speak of.

HealthPlanOne Response

7y

Thank you for taking the time to provide your feedback and rating on your experience at HPOne. We are always pleased to hear that our employees are enjoying their time with us. Refer a friend! We are looking for great people just like you!

Viewing 13 - 15 of 19 Reviews

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HealthPlanOne Customer Service Representative reviews

Company ratings over time

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Reviews by job title

Great company, has room to improve

Fake Culture

Great place to work

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