HealthPlanOne reviews about "training"

42% positive business outlook

Reviews by job title

149 reviews
1.0
Sep 26, 2018

Den of Vampires

Recommend
CEO approval
Business Outlook

Pros

Great training pay! (but they try to get it back from you!)

Cons

A true meat grinder! After the training pay, there are 2 choices, Licensed Agent (LA) and Sr. Licensed Agent (SLA), they really push the SLA onto everyone. The SLA plan has a $11 DRAW. This pay structure attempts to capture as much of your training pay as you struggle to make sales, due to the priority levels established in the customer management system. Sales come in primarily on INBOUND calls. Meanwhile, when you first hit the floor, you pound out 350-500 calls per day, leaving pre-recorded messages. Should those people call back, the veterans take them! When you make a substantive contact, I have had at least 4 leads snatched & sold, after I have done all the front end work. Complete lack of morals and ethics from top to bottom, blame Harvard School of Business!

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HealthPlanOne Response
7y
We appreciate you providing feedback about your experience at HPOne. It is disappointing to hear that you did not find it to be an enjoyable one, and your comments will be shared with our leadership in an effort to continue improving. If you are interested in speaking in more detail regarding your experience please reach out to us at: feedback@hpone.com
4.0
Mar 18, 2019

Ok place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relaxed, ok training, ok enviroment.

Cons

Pay/benefits could be better, more up to date training.

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HealthPlanOne Response
6y
We appreciate you providing feedback about your experience with us! Thank you for your comments, we wish you continued success at HPOne.
3.0
Oct 29, 2019

Good Call Center

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits lots of training

Cons

Ranking system will micromanage old leads

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HealthPlanOne Response
6y
Thank you for taking the time to provide your feedback with HPOne. We value your insight and will share this information with our leadership to assist in our continuous improvement efforts.
5.0
Jan 22, 2020
Recommend
CEO approval
Business Outlook

Pros

I am new to this industry, but I have literally grown in the short amount of time of being employed by HPone. The training for brokerage has been phenomenal. We have great support, structure, and the tools to be successful brokers. I know I will succeed and make money here....at the same time helping people!

Cons

San Antonio is a new site and it take little time to get the center up and going. It's been a learning process.

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HealthPlanOne Response
5y
Thank you for taking the time to provide your rating about HPOne. We appreciate your complimentary comments and your feedback.
1.0
Dec 26, 2018

Licensed Agent

Recommend
CEO approval
Business Outlook

Pros

Pros: Adequate 6 week long training to get a basic understanding of Medicare. Training was sufficient to provide needed knowledge for the time when you hit the floor, but transition from training to selling was horrible. There was a feeling of 'growing pains' and that this was the first time the company was doing this, which wasn't the case as it has been in business for over 10 years. Company makes it money selling leads to other companies and it shows when you hit the floor. The leads provided to the agents are dismal and in some cases years old. For most agents, it is straight cold calling, though the managers will swear the leads are equivalent to, 'Shooting fish in a barrel with dynamite.’ It is unbelievable the management will invest in training and licensing (local and multiple state licenses) to sell insurance and then throw new hires into a garbage pit of smoke and mirrors.

Cons

Cons: Exaggerated claims of success and reward from the time of the interview. Reality was a slightly better than minimum wage job at best for most, with some (those that selected the Senior Level Agent plan), possibly owing money back to the company. The claims of going up 'two income levels' and great 'work culture' were outright lies. A very small percentage of people actually make money here, and they sell that success to every fool who walks in the door. It is basically the same idea as gambling. You could win. If the idea of being chained to a desk and calling upwards of 300 people a day to pitch them Medicare they have no interest in sounds appealing, this could be for you. And this was during the supposed favorable time of Annual Enrollment where anyone who is Medicare eligible can buy. You could be one of the lucky ones that gets the actual real leads promised. Oh, and there are real leads hand-picked for the chosen few. I saw one when I was not supposed to. They practice the worst favoritism here that I have seen since junior high. If you are good at suckering and lying to people and selling them potentially an insurance plan they don't need, this is a winner. One manager told me to lie to a client that there were more specialists in the area than there were. Definitely skirting the line of exploitation of the senior population. The amazing work culture that was touted also from day one was flippant, arrogant, misleading and discriminatory. The whole thing felt more like a badly ran circus than an office. I have worked in actual service industries for years, and this was not one of them. This is about making money for someone else at your own expense. Even the free coffee was bad. The millionaires at the top can't even spring for decent coffee.

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HealthPlanOne Response
7y
Thank you so much for providing feedback of your experience at HPOne. We value your insight and will share this information with our leadership to assist in our continuous improvement efforts.
5.0
Apr 10, 2019
Recommend
CEO approval
Business Outlook

Pros

This place is fantastic! You get to sign up for benefits on day one and it starts the first of the next month. I've worked other jobs were I didnt get benefits until 6 months later. The benefits are also great. Unlike most insurance places I've worked where the insurance was terrible because they knew how to do you in this insurance is actually pretty good. The atmosphere here is awesome. Everyone helps each other out. It's not like they all compete with one another. The whole group is one team. I hope I work here until I retire in 30 years.

Cons

Parts of the Sales training did feel a little rushed and we weren't given time to take notes.

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HealthPlanOne Response
6y
Thank you so much for taking the time to provide such thoughtful feedback. We appreciate both your complimentary comments and your suggestions! Tell your friend about your experience - we love referrals!
1.0
Jan 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Close to home free food

Cons

Subpar training, you are left to figure things out on your own, or ask those around you. Sales sups never seem to know what is going on and rarely convey information to you and don't know how to do the job you are doing, so how can they help guide you? Just finished a season with them and did not get my commissions for the last month I was there... I am out over 600 dollars...

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HealthPlanOne Response
7y
Thank you for taking the time to provide feedback about the experience you had working with us at HPOne. We appreciate your comments and would welcome a more detailed conversation in order to learn how we may improve the experience for others. Please reach out to us at: feedback@hpone.com
5.0
Mar 19, 2019

Licensed Agent

Recommend
CEO approval
Business Outlook

Pros

I’ve been at HPOne for almost two years now in the Gilbert Office and I’ve got to say everyone you could work with is fairly knowledgeable and friendly. Another thing I love, which some may say is a con is leadership led training, where objectives originate from first line supervisors. Naturally when it comes to training some teams are more comprehensively trained than others as their role requires. Leadership is also generally promoted from within the organization and often those in the leadership meet the implicit requirement of being extremely successful representatives. The other thing I’ve noticed is that when carriers leave they typically make room for those full time agents on other teams. HPOne also ensures that you have the tools to accomplish your role whether those be sales development, systems. . . etc. Upper-management also regularly interfaces with first line supervisors and all staff, which really is a rare thing.

Cons

Not all first line supervisors understand how to coach which can undermine overall sales goals and makes those goals if not approached correctly seem astronomically high.

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HealthPlanOne Response
6y
Thank you for taking the time to provide your rating and feedback of your experience. We wish you continued success at HPOne!
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