Hermès reviews

Associates are instructed to lie to their customers about the availability of popular items to the point where you are racially profiling them. They don't want unworthy people to have Birkins. They make new rules so often that you have to just sign off on a computer and hope you don't break one.

First and foremost, the senior management in NY is so out of touch with what it's like to truly work in the store. From selling policies of the Birkin to answering questions about why we don't ship leather items, they expect large numbers to be brought in but they don't want to give you to the tools to succeed. So much has changed over the last couple of years, and any sign that this is a "family" couple have changed. Rules and policies are being added daily and it's a much more militaristic style work environment. The only people that get promoted are those who achieve their goal, which makes absolutely no sense. Making your goal doesn't equate to successful managing skills. This goes back to senior management being out of touch to everyday sales associates in the stores. For a company that has such high standards, training is basically just throwing you onto the sales floor. When you are hired, within 2 to 3 days new hires are on the floor selling walking around aimlessly unsure of themselves. With so many new policies, new hires are always nervous and scared they will always be fired because they feel like they are breaking one of the many unnecessary rules. When I started with the company many many years ago, it was unheard of someone quitting or getting fired, but turnover in the company is much greater now, and I truly feel those in the NY office do not care. They do not value their employees and any sign of questioning should result in termination. The stores are made completely cheap. Fixtures are always broken, doors and locks always having to be replaced. Something is always needing to be fixed.