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      Holiday Inn Express

      Engaged Employer

      Holiday Inn Express reviews

      3.4

      55% would recommend to a friend

      (2,637 total reviews)

      Keith Barr

      66% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Holiday Inn Express has an employee rating of 3.4 out of 5 stars, based on 2,637 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn Express employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      3K reviews
      1.0
      Jan 22, 2014

      Horrible. I hate it.

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hotel Discounts and that is about it. This is a horrible company to work for. You have to be super desperate, like I was, to work for a place like this. You do get to meet some amzing people from all over the world.

      Cons

      Pay. Management. Hours. Everything. Aside from the few good guest, humans who frequent these hotels are rude and sometimes evil. I have had guy ask me for sexual favors, women screaming at me, an teenagers playing pranks. Management is no better. They act as if we, the employees, don't matter.

      5.0
      Jan 12, 2014

      The hotel has their stuff together except for things they can't control.

      Night auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very nice hotel with ownership that actually knows how to run a hotel. This makes life on the employees easier, thus getting more out of the employees. Housekeeping actually cleans the rooms well. I was never scared about checking in a guest to a dirty room (other hotels yes, but NOT here). They had/have central reservations (thank the stars), the last thing a hotel employee wants is to answer 20 questions about reservations with 14 guests staring at you that are ready to check in. Meanwhile the guests are wondering why you are not transferring the call. VERY few hotels get this. Most are too cheap for central reservations and they lose sales because of it. So because they have central reservations the guest experience is much more pleasing and it pays for itself. Now why do other hotels not do this? It's because they do not know how to run a hotel and they are cheap. Have no fear at the Holiday Inn however they have you covered.

      Cons

      It's a hotel, they all have issues, there is just nothing worth mentioning here. All minor stuff that should not effect your employment.

      4.0
      Jan 9, 2014

      Very positive, but cheap.

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training was great in Front Desk area. Overall, staff is very friendly and fun to be around. Yes, it's WV, but this location is pretty busy due to business travelers and university events.

      Cons

      Its a Holiday Inn Express, and has to abide by strict standards to keep the name. But, the location is owned by a regional LLC that owns about 10-12 other hotels (different brands too). Some of their hotels are in small, depressed, and poor towns. So, cost of living is much lower. However, Morgantown, WV did did not get hit by the housing bubble and unemployment has stayed low. Bottom line, the owners are choosing to be cheap. It's really stupid of them, because a lot of great employees have resigned for that reason alone.

      Viewing 2590 - 2592 of 2,637 Reviews
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      ReviewsHoliday Inn Express reviews

      Glassdoor has 2,837 Holiday Inn Express reviews submitted anonymously by Holiday Inn Express employees. Read employee reviews and ratings on Glassdoor to decide if Holiday Inn Express is right for you.