Home City Ice reviews

3.7

75% would recommend to a friend

(465 total reviews)

Ted Sedler

75% approve of CEO

64% positive business outlook

Home City Ice has an employee rating of 3.7 out of 5 stars, based on 465 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home City Ice employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

465 reviews
1.0
Nov 14, 2017

Driver

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You're on your own all day...I would say thats about the only pro lol. Wooooo free ice!!!!

Cons

They come up with policies left and right. They don't care about life outside of work. LONG work days. No paid time off. Commisson pay only. If its a holiday you're working. Christmas? Whats that? They don't care!! No reimbursment for the phone calls you get on your personal phone. You HAVE to hit 2,000 units so your managers get that bonus!!! Jokes on you we all know about it Moral of the story just don't apply if you have a family because they don't care and you won't get paid in the winter. No facial hair, which is another joke. Its a proven fact that men with facial hair are trusted more, you'd think they'd let us have a controllable amount. As a matter of fact to an extent its illegal to make someone shave.

avatar
Home City Ice Response
8y
Thank you for taking the time to write a review. Getting employee feedback is extremely valuable and taken very seriously. If you are open to discussing more, I would love to learn more details about your experiences. If you are open to that, please e-mail HR@homecityice.com. If you do want to discuss further, I would be happy to show you the measures we take to collect employee feedback, what those results are telling us and how we plan to capitalize on what employees identify as our strengths and what we are doing to work on our opportunities. Our commission based pay is a way for employees to earn extra money for their hard work and efficiency, not less. We know how hard our drivers work and how efficient they are, which is why drivers routinely tell us they love the commission based system and the opportunity to earn more dollars. There is no cap on what someone can earn at Home City Ice. All drivers do make a set hourly wage which they are guaranteed, however, our drivers almost always see much higher paychecks due to outdelivering their hourly rate. Bottom line, if you're a driver who is productive and delivering high volumes of ice which helps the company make more money, we believe that you deserve a piece of the pie and should make more money as well! Regular employees are entitled to paid time off which varies based on length of service. Please discuss this with your supervisor and they will be able to provide you details. We all have lives and families outside of Home City Ice and understand the value of personal time. This is why we offer flexible scheduling for delivery drivers. Drivers are welcome to start there day very early to ensure they can end their day early. Some drivers prefer to start a little later, which is fine as well. As long as it is understood and agreed to by the plant manager, you are welcome to adjust your schedule to fit your needs. Home City Ice is closed for Christmas. I hope you do decide to discuss your concerns with us. Your opinion is valued and an important tool for us to continuously improve. Again, please do consider reaching out to HR@homecityice.com so we can discuss in greater detail. Thanks, Human Resources
5.0
Feb 15, 2017

Demanding but very rewarding job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility with schedule as long as you communicate properly and in a timely fashion with management. Great pay as long as you are motivated and willing to do the work asked of you. If you don't then your paycheck will reflect that. Management is open and honest about any issues you have. They are always willing to discuss anything and work through any problems to find a solution.

Cons

Long hours are sometimes required, as long as working 1 day during the weekends and holidays in the summer. But that is something you know about going into this job, it is the nature of an ice company. If you expect to work here but not work on the 4th of July weekend then that just shows ignorance on your part. The upside to that is you can make insane money ($500+ in one day) by working those holidays.

1.0
Feb 9, 2017

Horrible crooked company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not really any pros other than free ice! it'll also get you a B license and experience so you can get a better job.

Cons

The cons are immense. 1. Unsafe working conditions, they make you drive overloaded vehicles constantly which always have reported problems that never get fixed. Lift gates that almost have you falling off them, brakes that make you steer into another lane and horns that constantly never work. 2. Horrible pay system: the theory is the harder you work the more you make and that's true, but the amount of work is ridiculous especially if you are new. You make the same if you've been working there 10 years or 10 days, so don't expect a raise for just being there. You never know how much you're actually getting paid your just hoping they don't short you cause there is no good way to know with their "ring system", and "ferry loads". When I was hired I was told 10% commission everywhere, then I found out only out the the first ring wax 10%, then was told after many talks with management that noone makes that much. The ferry loads are supposed to be for extra work you do to compensate you, used to be able to track on paycor but now say they've been recorded so now it's impossible to know if you get them or not. Asked for a raise and was told no and they couldn't do anything for me. You also don't get paid for your drive time so if you're driving an hour to your stops and a hour back your not getting paid for 2 hours. 3. Benefits: was not even informed we really had a benefit program until recently along with 5% 401k match and profit sharing. I don't use their insurance heard from many it's horrible and costs way to much. If you ask for days off sometimes you'll still have to work them cause management can't schedule properly. If you get sick or can't make it in you make zero money. PTO is a joke you make your hourly wage which is garbage and only get them after a full year of continual work, also management tries tells you can only take them if it works for them half the time especially if there busy. 4. Hours: the hours are always long especially in the hight of summer and even longer in the winter. Your normal day in the summer is atleast 10 to 14 hours of intense manual labor. You will be worked to the bone by some managers. Some plants work there drivers so late as midnight I've heard from multiple sources. Overview: this company doesn't see you as an investment but only a quick way to make money. Workers describe themselves as Bic lighters we're great while we last but once we run out of fuel they'll just get new ones.

avatar
Home City Ice Response
9y
First and foremost, thank you for the feedback on your experience. We are committed to making Home City Ice the best place possible for all of our employees and knowing what is going well, and areas that could be improved, is extremely important. Since you took the time to list some of your concerns, I want to take some time to provide a response to those. 1. Safety is our top priority. It is why we have safety meetings to review best practices and ask if there is anything that needs to be addressed. All employees are empowered to raise concerns about safety and have multiple outlets to voice those concerns. Another way we ensure safety is by conducting a thorough pre-trip safety inspection which would address the concerns you listed. If there are additional ways that we can drive safety, I would encourage you to bring them up to your plant manager, your zone manager, or your HR resource. 2. In terms of pay, you are absolutely correct and echoed exactly what employees tell us they love most about our pay structure, the harder an employee works - the more dollars they will see. There is no cap on the amount an employee can make. I would encourage anyone interested to take a few moments to watch the following video describing our pay structure and its benefits: https://www.youtube.com/watch?v=dzMcidU-82A 3. We are very proud of our benefit package and have benchmarked off other top employers. Every employee will have different needs and requirements for coverage. We understand that we can’t customize health insurance plans for each employees personal situation, however, we feel very good that our coverage is highly competitive in both coverage and in price. Please reach out to your HR representative if you have any questions regarding insurance. 4. The majority of our route drivers won’t work many nights (if any). We are a seasonally driven business and there can be long days in the summer. For those instances, we offer extra bonuses for employees that delivers a certain number of bags of ice. This is in addition to a drivers commission rate, providing them with an opportunity to make more money and rewarding them for a hard day’s work. Our hiring philosophy is to hire supervisors and managers from our current workforce which is the ultimate investment in our employees. Over 95% of our management team came from delivering ice, including our leadership team. We also have a tuition reimbursement for employees who are taking college courses and pay for employees to train and take their CDL. We also provide a higher commission rate for employees that get their CDL as an extra reward. I hope this response helped!
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