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HomeServe

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HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
5.0
May 25, 2016

A truly great place to work.

Marketing operations manager
Recommend
CEO approval
Business Outlook

Pros

I have been with HomeServe for 7 years now, what started out as a 6 week temping job has turned into a career. I can truly say this has been the best place I have worked with some amazing People. I'm not going to lie and say it's always been good, but we made mistakes and we fixed them. Oh boy did we fix them, Our Customers and People are at the heart of what we do on a daily basis. We are lead from the top by an amazing Senior Management team who have an open door policy and the CMO regularly makes time for 1-2-1 with everyone (I've had 2 so far) Everyone really does have a voice, the benefits are great and we get regular updates on the business.

Cons

i honestly don't have any cons to report. The Management took all the previous issues on board and addressed them.

4.0
May 24, 2016

Its a good company, but it just misses out on Great.

Marketing
Recommend
CEO approval
Business Outlook

Pros

There are lots of points that i could add but its a good place to work that looks after its staff in general, provides good extra benefits and has turned its self around from the company it was a couple of years ago. It really does try and put the customer first and does a lot to help people who are not customers where it can.

Cons

The culture of putting the customer first is slowly emerging, i still fell at times however this does come second in some peoples minds as they have their own targets to hit. This is understandable as there are goals we each have however these sometimes feel disjointed from each other and creates a sort of internal battle between staff. This is not an every day occurrence just something you see from time to time during times of stress.

avatar
HomeServe Response
10y
Hi there, First off, thank you for being so honest in your review. As you will know, we have been on a journey to change who we are, particularly following on from the negative reputation that the business had and it's great to read you feel we're heading in the right direction. When it comes to the culture change and putting our Customers first, this is something that will continue to grow/change as time goes on, which is why you've more than likely heard Greg or Martin talk about us being on a 'journey'. As many teams within the organisation will have their own targets and goals there is more than likely going to be some level of competition between them, however this isn't intended to detract away from the idea that the Customer is at the heart of everything we do. Hopefully the feeling of teams being disjointed isn't a lasting feeling but if you do have any concerns, you're more than welcome to come and have a chat with any one of us or pop along to see Greg. Thanks, Stefan
5.0
May 24, 2016

Great place to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Never have I worked for a company that does so much for its Staff. There is a real interest in staff well-being and many incentives and fun moments which makes HomeServe such a fantastic place to work. Management are fantastic here and show a real interest in your development at the company and support in achieving your goals. There is a real sense of team work and working together to achieve goals at HomeServe.

Cons

I cannot think of any Cons. As a company they do so much for you. I work with a great team along with many other teams around me which really does make getting up in the morning much easier.

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Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.