HomeServe reviews

I have been working in Homeserve for nearly 13 years, I have worked in different departments in the business from outbound to inbound and now On demand where I help customers with a solution to their emergencies or repairs, it’s been the first time ever that I decided that I want to have a 121 with our CMO Greg Reid I was very nervous at first however he made me feel at ease, Greg always promotes us to have 121s on his GBUs which is a great opportunity for everyone to have some quality time with him and ask for help an guidance where you need it most, this allowed me to ask lots of questions as to what I can do to improve my ability to do more with myself and having the confidence that I need to improve my skills and to better myself. He gave me some really good advice and what I needed to do and started the ball rolling for me. After literally 10 minutes after my 121 I had a email that I have a mentor to help me which is Bryn really pleased with the outcome so quickly, I have an appointment with Bryn next week he was pleased to actually help me. I can’t believe how quick this was done. Our directors in Homeserve really keep to our peoples promises this defiantly shows that they Dare to care Always improving and most importantly Winning together an trusting each other. Thank you

I have worked for several large insurance companies in management roles over the last 20 years - and I can say, without exception, that Homeserve is the best company to work for. From the facilities (little things like free parking, free tea/coffee etc are often overlooked!), to the values, to the clear direction and goals - but, most importantly, focus on the Customer. My role involves looking at the business through the eyes of the Customer, and giving feedback - both positive and negative, to improve current processes, and to highlight areas of high effort. No other company does this - has management and staff who live by these values, and who have invested so much in technology that is specifically designed to improve the CX. Keep up the good work. Consistency and innovation are key