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HomeServe

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HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
5.0
May 12, 2016

Engaging culture like no other

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company really cares about it's People and Customers. There are plenty of ways in which the company keeps it's People engaged and involved in everything that is going on. From company wide downloads, weekly updates or live video streams that are shared across the business. There are some really well thought out processes in which the company enables it's People to really put the Customer first.

Cons

I've been at the company for just over a year and I am still waiting to come across something that I found truly against everything that it stands for. The business is on a mission to improve and grow with the most important thing at it's core; it's People and it's Customers.

1.0
May 11, 2016

Poor adherence to company values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you work on the front line either in the field or office then this is a good company to work for, engagement is high, shrinkage allowance for engagement is above what you would normally expect and the benefits are good.

Cons

if you work as a Manager or in a senior position then my experience is very poor, Many Managers i have come across are often frustrated by the ridiculous amount of red tape they have to wade through to make a simple decisions or innovative ideas. There is a culture of mistrust and certainly my experience is that there is a lot of work that takes place to influence engagement survey scores for increasing scores sake and not particularly for a real care for people, feels very false sometimes. Things can change very quickly and when you are told something by very senior people in the business you would expect that they stick to their word, sadly this is not always the case Very clickey place to work

avatar
HomeServe Response
10y
Hi, Thank you for providing your feedback. Immediately touching on your point about influencing scores, I appreciate how honest you’ve been with your review as well as your scoring. It's these types of reviews and open conversations that will hopefully help us to improve what we do for our People. Being an existing colleague, you'll be aware that we do have different procedures in place when it comes to decision making. This is to ensure that what we’re doing is right by us, right by our Customers and right by our regulators. We do work hard to engage with all of our colleagues and it's good to read that you feel we're getting it right for the front line. That said, we want to engage all our People regardless of what position they have. It’s interesting to read your comments about a culture of mistrust as I think a lot of individuals that work here would certainly dispute that. If however you’re experiencing examples of this on a regular basis then we want to know about it. If we don’t know these things are happening, then we can’t address them. Please don’t be shy about coming forward and speaking to us about any of your feedback as we want to listen and more importantly we want to learn. It might not feel like it from where you’re standing but we really do. If you’d like to put some time in to speak to Greg or any other member of the SMT please just drop an email to their respective PAs. Alternatively, drop an email to heretohelp@homeserve.com and we can have a chat separately. Kind regards, Stefan
5.0
May 9, 2016

believe

Anonymous
Recommend
CEO approval
Business Outlook

Pros

the people that work here are amazing, always willing to help and build friendships out of work too and all the great charity work that goes on behind the scenes. from senior management right down to csr/engineer level everyone wants to same thing and that is to build the brand and make our customers happy by being the best we can be. I feel as I have a voice that is listened to and people will take notice of things that are said. I have worked here for over 5 years now and have been through the "rough" times, and can honestly say this is a far cry from where we were and can never see us going back that way..... i can see the business continuously growing in each company and us always improving our service.

Cons

the pay isn't as great as other company's for the same roles, but the environment makes up for that (kind of, everyone could always do with more money) i get the feeling in certain positions/departments its a very much "face fits"

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Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.