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HomeServe

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HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
2.0
May 9, 2016

Great place.......if your face fits and you do as you're told

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free onsite parking, subsidised canteen & some flexible working.

Cons

Good if you fit in, but limited support from senior team. Sever lack of professionalism and people in roles who are not qualified or experienced.

avatar
HomeServe Response
10y
Hi Thanks for sharing your insight. As a former colleague we’re interested to hear your feedback and we would have been happy to discuss this with you whilst you were still a part of the team. We pride ourselves on having a diverse and experienced team. We employ and actively recruit a cross section of professionals, all with skills in their own areas to help drive our business forward. It’s not a case of whether your face fits, rather whether you are the best person to get the job done. As I’m sure you’re aware we actively seek feedback from our People across a number of channels. We openly encourage individuals to speak to us, our SMT always have an open door, literally. Both Martin and Greg sit in the middle of our Contact Centre and are more than approachable. I’d be interested to know if you contacted anyone about your feedback at the time and what happened. If you’d like to chat our door remains open and you can reach us via heretohelp@homeserve.com. It seems we’ve parted ways, unfortunately not on the best of terms. I hope you’re happy in your next career move and wish you all the very best. Kind regards Famena
4.0
May 4, 2016

A Changed Company - For the Better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* The People at HomeServe are great and are one of the main reasons people stay. * If you've got the right attitude there are always progression opportunities. * Salaries and benefits are reasonable compared to others businesses in the area. * Senior management team do really care out their staff and Customers, this makes it easier to do a go job and raise issues where something is not right.

Cons

*I've found that annual changes in back office middle/higher management have a negative impact. *Although pay and progression is reasonable, one of the gripes many people have is that there isn't a clear and level playing field (i.e. there can be massive pay/benefit differences between people doing exactly the same roles)

5.0
Apr 25, 2016

Second time around - what a difference!!

Director of marketing
Recommend
CEO approval
Business Outlook

Pros

This is my second period of employment with HomeServe, having been a Client Development Director in the HomeServe Emergency Services division from 2005 to 2008. I would not have chosen to work for HomeServe again after my first experience, but following the acquisition of my former employer (Home Energy Services) by HomeServe in October 2015 I found myself back in the fold. The change in culture is astounding. The business has changed from a 'grow at all costs' attitude to one that really cares about the People who work here and the Customers we serve. Having politely observed the leaders of the business and the teams that make things happen for the past 6 months whilst keeping my side of the business on target, I can now confirm that HomeServe 'walk the walk' as well as 'talk the talk'. Communication and engagement is a real focus across the whole business and by getting feedback from the entire workforce (especially the front-line) we now have service promises and products that can make a real difference to Customers lives/ I am proud and happy working for HomeServe? I wasn't in 2008, but I am now!

Cons

It is going to take time to demonstrate to people how much HomeServe has changed and improved over recent years - but we are doing a great job and creating amazing advocates of our business by delivering effortless service. Word of mouth from those Customers will help support the messages we are sharing.

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Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.