Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 112 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 84 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 22 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 34 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Mar 4, 2016

Good to be back

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Returned after 3 years and what a great place to work. There is a positive, can do vibe about the place. The employees feel empowered by the Customer First charter. Open door policy with the management. Love the fact that they not only support local charities, but also they support Sports Relief and Comic Relief by taking calls on the night, whilst providing staff and volunteers with pizza, drinks and goodies.

Cons

Not a lot, we all want more money for less hours, but that's the case everywhere . So all in all no real cons

5.0

Mar 4, 2016

Early Impressions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've only recently joined HomeServe and one of the key things that attracted me was the culture they have embedded with it focusing on putting both it's customers and it's people at the heart of everything they do. Since I have joined I can honestly say that this is something we all live and breath.

Cons

None that I have come across so far!

5.0

Mar 2, 2016

A truly decent employer

Multi skilled field engineer

Recommend

CEO approval

Business Outlook

Pros

Everyone very relaxed, good pay and benefits would highly recommend them as an employer

Cons

Don't know any, there must be some.....nah

HomeServe Response

10y

Thanks for the review. It's great to get feedback from our front line People in the field. Our strategy is to focus on the front line, and in turn our front line will focus on our Customers and on providing effortless Customer service. It's great to see this is working, both in terms of feedback from our People, but also from the positive reviews we receive from our Customers.

Viewing 901 - 903 of 1,142 Reviews

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HomeServe

HomeServe reviews

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Reviews by job title

Good to be back

Early Impressions

A truly decent employer

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