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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Dec 11, 2015

      Great place to work

      Finance manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are good. They look after the staff and encourage development and career progression. The culture is innovative and fresh and a happy place to work. The customer is the focus. They realise to deliver a good service they need to invest in their staff and equipment.

      Cons

      The Information is a little hard to nail down so you have to work a little harder than is necessary to get to the bones of any problem. This is a double edged sword as if it was easy you wouldn't have half the challenges. Location

      4.0
      Dec 11, 2015

      Great company truly trying to be the best for customers and staff

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      We've really moved to being focused on the customer recognising that in the long run this is also the best way to be profitable. Recently the company has introduced increased benefits for the staff too, and they are listened to. There are lots of activities and charitable causes supported. There are opportunities to contact senior management.

      Cons

      It is a large company and it can be frustrating when senior management make decisions or judgements without first asking the people nearer the coalface. But this will always happen due to scale and sometimes things have to be kept confidential for legal reasons.

      5.0
      Dec 11, 2015

      A Truly Customer-Centric Business

      Head of marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Customer focused culture - A great set of People values that everyone was involved in creating and has bought into - Clear strategic direction - Strong leadership group - Investment in new technology In a nutshell its a great place to work. I've been with the business for 6 years so I have been fortunate to see the changes happen before my eyes - it's been terrific, and the great thing is we are only part way through the journey and there is lots more to come.

      Cons

      Still some silos here and there, a few dysfunctional relationships, the traffic round Walsall isn't great - I'm having to work quite hard to fish out negatives. NB. Based on Glassdoors decision to exclude us from their 2016 top employers list (even though we had the top score in the country) I can only assume that working for a Home Assistance business in the Walsall does carry the sort of juice that working for a global travel retailer would do... I guess you could consider that a con... I can live with it though.

      Viewing 937 - 939 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.