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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      1.0
      Nov 3, 2015

      Call centre

      Call centre
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good company to work for unless you're on the phones then its hell

      Cons

      Very negative & topdown culture towards call centre staff, lost 40% of pay & job satisfaction is very low due highly understaffed. People feel suicidal sometimes & management doesn't care!

      avatar
      HomeServe Response
      10y
      There is a longer comment from Thomas on the nearly identical review from yesterday. We are not going to be going back to the sales incentive led culture that let so many Customers down and nearly destroyed the company. As the years roll by don't you think it is time to go if you can't over it. We are turning down new applicants all the time. Please just give them your spot if you think working in our call centre is 1* due to pay. Also I notice your comment on suicide which looks like it is just copied from the previous review but that is very serious thing to say and this is an anonymous review so I can't help you directly. Please see your GP, the People team, or any manager if that is the truly the case.
      5.0
      Nov 3, 2015

      Living the values

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      strong values being lived by the majority which makes it a great atmosphere to work in and really engaging. Everyone has a voice that is listened to and you feel you make a difference. As everyone is focused on 'doing the right thing' by both Customers and colleagues it makes life much easier and enjoyable as we work as a joined up organisation.

      Cons

      whilst we operate in an open and honest culture sometimes people are called out in public by senior leaders, sometimes this is for the right reasons, however it just feels a bit awkward at times.

      5.0
      Nov 2, 2015

      HomeServe is a company going places based on a passion for our Customers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A great team environment with a huge focus on Customers. A place where the front line workforce is hugely valued and management understand their job is to support those on the front line. A company with a heart and proud to support its community. A workforce with a passion for making things better and who really care.

      Cons

      Not the best place to commute to as the M6 traffic is awful.

      Viewing 952 - 954 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.