Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 111 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 87 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 58 reviews)); "Great opportunities to progress internally" ((in 33 reviews)); "Good pay and perks." ((in 22 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Nov 6, 2015

Great place to be!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The team that i work with are great and help each other all the time. Its tough being front line staff due to call volumes, but the support that i get from my management team make it easier.

Cons

I feel as company we are getting better at communication and doing the right thing, but we are still reactive rather than pro active a lot of the time. This can then lead to frustration and stress for front line and CSTM's

HomeServe Response

10y

Thanks for the review. I'd love to hear what you have to say that could help us during peak.. As you know anyone in the company can schedule a 1-2-1 with me. Grab 30 minutes and tell me your ideas.

1.0

Nov 5, 2015

Not sure how this place has so many positive reviews!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The staff in inbound customer service were lovely.

Cons

They talk a lot about the People and Customer Charter's but didn't see evidence of either in practice. Also; poor management, insufficient training, lack of communication between departments, 40 hour work week. Was told that "you're not worth anything to us until you have a computer log in" (and could work), left feeling completely undervalued and replaceable, emphasised by the fact that senior advisors and management made no effort to even learn our names. Huge amount of staff turnover. Management don't seem to want to solve staff problems.

HomeServe Response

10y

I'm truly sorry that your time at HomeServe was not a better experience. I would agree to some degree with many of your statements which is why there have been some recent changes in management and some significant investments in Banbury. I know that site is already on a better trajectory. I'll forward your comments on to Aaron Ali the newly appointed site manager. He is from my team at our call centre in Walsall and used to manage some of those lovely people you mention. Best of Luck. Greg

4.0

Nov 4, 2015

It's changed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have worked for HomeServe for many years and seen an amazing transformation in that time. The company cares for its employees as much as it cares for it's cusotmers. It has a strategy that has been in place for a couple of years now and regular communication sessions with the whole company to keep them up to date. It's a great place to work.

Cons

In any business where there has been issues, there is still a lot to do

Viewing 949 - 951 of 1,142 Reviews

Top companies for "Compensation and Benefits" near you

McMaster-Carr

4.5★Compensation & Benefits

Tokyo Electron

3.9★Compensation & Benefits

College Works Painting

4.0★Compensation & Benefits

Network Rail

3.7★Compensation & Benefits

Jobs at HomeServe

Service Technician Residential UGI

Maintenance Technician UGI

HomeServe

HomeServe reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to be!!!

Not sure how this place has so many positive reviews!

It's changed

Top companies for "Compensation and Benefits" near you

Jobs at HomeServe

HomeServe reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

HomeServe reviews FAQs

Jobs at HomeServe