HomeServe reviews

My last review was mostly good but mixed with some trepidation that old mistakes would not truly be addressed - How wrong could I be - 2 years later and we really are customer focused with the customer being at the heart of everything we do, even if it's commercially expensive - not only that but the Company has put it's people first too - we have a fantastic benefits package and engagement has gone through the roof with specially organised events that must cost a fortune in time and effort and financial expense but have resulted in us all being WOWed.

The culture! - this company really does put the customer first and we are reminded of this with real life examples every day at the customer sales and service huddle. The ability to go and talk to anyone in the business is amazing. Regardless of level if you have a problem or need advice, as long as you know what you want to achieve, the directors are always happy to help! The people! - The people really make this company. We have recently launched the peoples charter, (a spin off of the customer charter) which puts focus on the staff, creating an environment where they can go against process if they believe it is the right thing to do! This is of course monitored but its a breath of fresh air to see! Summer hours where we can work over our contracted hours over summer and take the accrued time back to spend with our families! Investment in people is amazing! i am currently completing a professional qualification which the company has funded.