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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Oct 2, 2019

      Homeserve

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been an employee with Homeserve for over 10 years and having come back after a little break from the business I can see lots of improvements in the overall culture of the company and the drive of its employees. Homeserve has a totally customer centric approach in everything that it does and prides itself on making the journey as effortless as possible for its customers. I feel we have great leadership and support from our CEO who always has a positive and passionate approach towards the company and i do believe he has really helped to change the face of Homeserve to what it is today. I feel we are lucky to be in organisation which has a inspirational leader who is always happy to give us his support and time. Homeserve is a really great place to work and offers a very family friendly environment . We all are a big family who have sincere passion and dedication towards the company and wanting it to succeed. The company offers alot of rewards and benefits and alongside handwork there is always room for career progression. I have also used the service myself and had a great experience and feel proud to work for a company that provides such excellent service to its customers and support to its employees. ## proud to work for Homeserve ##

      Cons

      Not really a downsight but to get the best out of this company you need to be engaged and give your 100% in order to achieve personal success as well as success for the company.

      avatar
      HomeServe Response
      6y
      Thanks for leaving your review and we're glad to have you back on board! You're right, our Customers absolutely come first and that runs through everything we do. We believe really strongly that everyone is responsible for their own success and have put lots of things in place like our Career Hub and Career Path Framework to help our People reach their full potential so hopefully you are taking advantage of everything that is available!
      5.0
      Oct 2, 2019

      Best company I've worked for!

      Vas performance manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great progression path, the people I work with are like family to me and that's why I've been there for almost 9 years

      Cons

      I really can't think of anything I would class as a downside

      4.0
      Sep 30, 2019

      Great Place to work

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lovely environment we work for as a family help each other and win together.

      Cons

      Downside working weekends. Should have more incentive activities.

      avatar
      HomeServe Response
      6y
      Hi there and thanks for leaving a review. Recognition is a really important part of our culture at HomeServe and we have so many ways in which we do it, from MVP, to e-Cards, to STAR Awards, to recognition teas, to name a few. We deliberately moved away from incentive schemes through our Fair Pay project last year to allow our People to concentrate on delivering effortless service for our Customers and because we believe it's the right thing to do. We are committed to helping our People progress and move around the organisation into different jobs and areas and have put lots of things in place to support that so make sure you take a look.
      Viewing 973 - 975 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.