Empowering People to Create Tangible Value for Customers
Pros
A business that is really trying hard to deliver ever-improving products that Customers truly value, a service experience that is personal & increasingly effortless, and to grow again as a result. Vision & direction is clear, motivating & consistent - with unswerving focus & commitment. Values underpin everything - for the Customer, but critically & more recently, for our People. The business is that perfect size & maturity: big enough that there are lots of opportunities, but still small & hungry enough to be able to massively influence its future success - so much opportunity for People who grab opportunities & make them happen!
Cons
Outdated core and information management systems - but £50m being invested to fix this! Still some People who aren't yet fully on the bus - although less & less now Meetings, meetings, meetings ...
