HomeServe reviews

- Great opportunities for development and growth. HomeServe invest in staff development, since working for the company they have supported me in obtaining professional qualifications and provided ample opportunities for me to utilise my newly acquired skills. - They promote from within and support ambition I have been promoted a number of times since joining HomeServe as a junior member of the marketing team, I have also witness colleagues who have been given the opportunity and support to work their way up within the company. This is also demonstrated by the Marketing Excellence programme that seeks develops junior colleagues from across the business into marketing mangers and future marketing leaders within the organisation. - The company has taken a honest look at itself and taken action to improve, the company I work for today is not the same company I joined over 6 years ago it has made vast improvements to the culture and the customer focus.

Every morning at 8.30 an open meeting called CustomerFirst is held and that meeting discusses queries and requests submitted in the course of the previous day. Those queries will be from a front-line colleague who wants to help a vulnerable Customer whose policy doesn’t cover what they need to be done; they’ll be from a group of colleagues who think a process needs to be changed or a product needs to be improved; they’ll be from engineers who tell us that they’ve just gone and done something for a Customer in need. The People of HomeServe have been empowered by CustomerFirst to truly do the right thing for our Customers, to make life easier for them and the leaders of HomeServe have created the culture which has allowed this to happen. This is why I work at HomeServe. I been here for almost two years and it feels like all the jobs I have done before this were the apprenticeships for what I am doing now.