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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      2.0
      Aug 18, 2015

      An up and down company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Entrepreneurial culture. Lots of challenges and changes.

      Cons

      Cut throat. Lots of turnover in staff so inconsistent strategy. UK went through a very bad. Growth was in US. May now be some light at the end of the tunnel in the UK.

      avatar
      HomeServe Response
      10y
      It is your review but I'm surprised by a few aspects. Martin our CEO introduced our Effortless strategy back in January 2014. We have not changed a word of it since and have 3 times pulled every staff member in the company into a cascade meeting to reinforce that we are still working to that strategy. We had an FCA sales review last fall and they noted that they had never been in a company where the front line staff has such good knowledge of the corporate strategy. This review is about the UK business but as you note the US business is growing rapidly. The UK business is also growing again but you can read all about that in the annual results which had good news for Customers, Shareholders, and our People.
      5.0
      Aug 10, 2015

      Outstanding with great Career Opportunities

      Customer service team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      HomeServe is trading in line with its expectations and I feel the Company will deliver good future growth thanks to our sweat, determination and hard work. The Management are doing a terrific job and feel confident and valued working for HomeServe. Some Pros: Building the brand from inside out Customer and People charter in place Fantastic passionate Management who care Historic mistakes have made this Company Stronger Regulated by the FCA Nice working environment Free Car parking Complimentary drinks Cooperate Discounts Free flagship policy Great Career progression opportunities and support Pension Generous Holidays Subsidized Food and free Fruit days On site Health Check-ups Flexible and helpful with shift patterns Innovation ideas to help make life for the Customer and People (effortless)

      Cons

      Consistency of information, however I know People are working very hard testing new technology to help with this.

      5.0
      Aug 7, 2015

      I came for 6m - and I'm still here 13 years later!

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      + Great opportunities to progress and move around the business for exposure to different roles + Fun environment without pressure to join in if you don't want to

      Cons

      - Work life balance is relative but it's tough at times - Development is all focussed on the front line customer facing staff /Senior team at the detriment of junior support staff but for people who own their own development and network you make your own opportunities.

      Viewing 997 - 999 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.