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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Sep 26, 2019

      Some great people, trying their best

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great people on the ground floor, always working hard and doing their best to attack the latest high priority goals. Leadership team always work hard to try and pitch a positive outlook, and set out a higher level vision to help steer general objectives. Great camaraderie and can-do culture

      Cons

      Short term goal setting, a culture of quick wins and tactical decision making makes genuine progress a challenge. Not enough investment in the quality of talent required to realistically achieve what is being asked for. Whilst lots of effort is put into fostering a good working culture, the environment itself is pretty poor and basic. Facilities and standard of working space is basic at best.

      4.0
      Sep 26, 2019

      A busy enjoyable place to work

      Head of category
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customer focussed organisation, where your ideas are listened to & you are encouraged to speak to Management Great development & promotion opportunities in comparison to other companies I've worked Flexible working allowing school runs, plays etc to be fitted in around work

      Cons

      Walsall office is tired in comparison to some of the other offices Always lots going on, which can sometimes be seen as a pro or a con

      5.0
      Sep 26, 2019

      The Improvement Continues

      Partnerships
      Recommend
      CEO approval
      Business Outlook

      Pros

      The service Customers are receiving has never been better, and with new systems to come online, and when bedded in, this will further improve. The Trustpilot score is now 4.5/5 which the Partners of HomeServe really value, because they are entrusting their own brand and Customers in the service. The culture is centred around doing the right thing for Customers and Colleagues, if you buy in to this, there can be lots of opportunities for career development.

      Cons

      The HQ is in Walsall, commuting to the office can be sometimes challenging due to the M6/junction 10.

      avatar
      HomeServe Response
      6y
      Thanks for your review and you are right, we aim to never stop improving, it's one of our People Promises!
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.