Pros
The people are brilliant. There is a spirit – a positivity and resilience. The way the company recovered from a really tough period is testament to that. Homeserve always seems to attract people who are friendly and fun Some really strong senior leaders. The level of communication and openness is brilliant. They keep their messages clear and simple and you feel like you know where the business is going and how you can make a difference. Opportunities for progression. Progression is less formal and structured than other companies, but if you are proactive and ambitious there is no reason at all you can’t get on. Genuine customer focus. Lots of companies say it but don’t live it. Homeserve probably used to be one of them – it’s definitely not anymore. Potential for growth. The core business is sound and there’s a lot more potential and lots of good ideas for growth. Culture. The culture is improving all the time. There is opportunity for everyone to have a voice, and we have a great set of values which people really seem to be buying into and are visible each day.
Cons
Complexity. There are so many moving parts - which can create challenges for staff and customers. It can also create challenges for cross-function working Some people just don’t like it. The Homeserve way is not for everyone – you’re certainly expected to work hard and take ownership. But in my experience people tend to figure out quite quickly it’s not for them and move on We could be smarter at times. There is a balance between the entrepreneurial, fast-paced, can-do approach – and a more considered, focused approach. We’re a bit biased to the former at the moment.
