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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Jun 3, 2015

      A Great place to work!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - There is a great customer centric culture in the team. - No real hierarchy - the Chief Marketing Officer is very approachable and floor walks to speak to everyone in the team, regardless of your level in the business - Speaking of the Chief Marketing Officer, he is one of the best I have had the pleasure of working for! He empowers and engages his teams constantly and has introduced many great initiatives to keep his teams happy! - Promotions happen! Since working here I have seen many people (rightly so!) get promoted. This is something larger organisations struggle to do well. - There is a real sense of community in this organisation. - Great employee benefits eg cover policy for free for all employees, rewards systems which allows you get get great discounts at most high street retailers

      Cons

      - Some of processes are a little pre-dated and lengthy eg holiday forms, ink signatures - It's a great idea that the call centre and marketing sitting together but with the increased noise levels it can be difficult to concentrate at times.

      avatar
      HomeServe Response
      11y
      Thank you so much for the kind words. I would like to say however that I'm able to be the best version of myself because the CEO and board encourage us all to be the best we can be. That might sound normal but it isn't. It is rare and I'm glad to be a part of it myself. I hear your pain on the noise level at times with us all being on the floor together. We are investing in 5 new meeting rooms for the ground floor of the Ryder Building which may provide you with a place for extra concentration when you need it. Greg
      4.0
      Jun 3, 2015

      Great career opportunties!

      Marketing excellence programmer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I starterd working at Homeserve last year in Outbound sales on the phones. I came with the intention of moving up through the company and less than 12 months later I have. If you put yourself out there and do the extra mile in your role other opportuities at Homeserve will soon pop up. I am currently on a learning programme - Marketing Excellence Programme, when finishing my year on this programme I will land a role as a marketing manager! Theres always lots of fun happening at HomeServe too, From on site Fun days, Fairground rides, bake sales, to human table football!

      Cons

      Being on the phones didn't suit me, I got easily bored and shift patterns on the phones aren't always good.

      4.0
      Jun 3, 2015

      Getting better every day

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Inspiring, approachable Leadership Team who listen to their People; clear vision and objectives that you can honestly measure yourself against; real focus and genuine concern for the Customer and People; great added value initiatives - benefits package, Book Clubs, family days etc. We work hard but we know how to have fun.

      Cons

      6 months ago I'd have said a lack of focus on developing People at grass-roots level, but this is now changing. It's a great place to work if you like a busy, varied environment and the opportunity to grow and challenge yourself.

      Viewing 1042 - 1044 of 1,142 Reviews
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      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.