Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 107 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 87 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 58 reviews)); "Colleagues and Customers are great." ((in 24 reviews)); "Good pay and perks." ((in 22 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 34 reviews)); "Managers don’t notice the hard work we do." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 3, 2015

Fantastic Customer Focused Company

Customer enquiries allocations representative

Recommend

CEO approval

Business Outlook

Pros

Ive worked for HomeServe for 9 years and have seen major changes in the ethos of HomeServe, HomeServe really look after their staff and even more importatntly they look after their customers, HomeServe are not just an insurance company after money but really assess the needs of the customers by empowering their staff to do the right thing. The senior mangement team are absolutly fantastic and by having such a strong structire allows the staff to do the right thing. The benefits that they provide to the staff are outstanding and you really do feel part of the company and not just a number as i said they really do look after their staff which means their staff are happy and are more than willing to go above and beyond for their customers. I would recommend Home-serve as place to work and as an insurance company Im looking forward to many many more years with the company and i am excited about our future.

Cons

After 9 years in the company and the changes ive seen that have been implemented , i can honestly say that i have no cons of working for HomeServe.

4.0

Jun 3, 2015

A good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe has gone through a sea change over the past couple of years or so, from a place where I felt that company didn't really care about it's customers, to a company where doing the right thing for customers is at the forefront of everything we do, and is embedded throughout every department. The management team live and breathe this culture, setting a great example for everyone who works here.

Cons

As it is such a big company, it can be slow to react to new technologies that can help you with your job.

5.0

Jun 3, 2015

Proud!

Technology service desk manager

Recommend

CEO approval

Business Outlook

Pros

We have the right management team in place who understand, listen, act and 'do the right thing', not just because it looks good but because they truly believe in what we do and encourage everyone else to behave the same way. We are empowered to do the right thing which makes everyone feel proud when talking to customers - you can hear the pride in peoples voices! The work life balance is amazing, a very fair company to work for! I love working for HomeServe and am very proud of what we have achieved together! I'm excited about the future!

Cons

Truly - I have none!

Viewing 1045 - 1047 of 1,142 Reviews

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Comfort Advisor - HVAC Residential Sales Rep

HomeServe

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Fantastic Customer Focused Company

A good place to work

Proud!

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