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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      Sep 1, 2014

      Great so far

      Plumber/drainage engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Truely a customer first company , you get rewarded for doing your job as it should be done , top quality parts supplied , training / induction course was well delivered and covered a large range of info

      Cons

      None so far been working 1 month problem free ,

      3.0
      Aug 13, 2014

      Good starting place for a career, good progression opportunities to middle management but not to senior level.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salaries & benefits including heathcare, bonus & gym membership even for junior level management. Due to the size of the organisation there are plenty of opportunities to move about the business and accross teams to expand experience which is actively encouraged. 'Fun' atmosphere to work in, flexible working hours and overall it provides a good work/life balance. The company has done well to turn itself around from the negative press of the past 2 years.

      Cons

      If you want to have a career in marketing and expected to work in an office environment, HomeServe is not the place. The department works in the call centre amongst people trying to do their job on the phones which is a noisy and disruptive atmosphere. People are also being brought in externally for senior management positions which limits the opportunity of exisitng staff to progress.

      avatar
      HomeServe Response
      11y
      Thank you for your review. It is great that you are willing to share your views to help others make better choices regarding employment with HomeServe. I'm glad that you feel we have turned things around over the past 2 years but I'd like to stress that this turn around would not have been possible without bringing in external managers with prior experience; This was necessary given the circumstances. The intention is to use their very relevant external experience to set the tone for the culture going forward, a culture which includes a focus on development so we will never be in the position again where we don't have middle managers ready to step up. Finally I'm disappointed that being close to the Customer is something you find noisy and disruptive. I disagree and think the experience of being close to the front line will lead to better decisions for both the staff and the Customer. Time will tell.
      5.0
      Jun 17, 2014

      Customer First

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      A company coming out of it's troubles, with a clear customer focused approach. A revamped exec has led to a much more joined up approach to planning and delivery of business objectives. Communication has improved dramatically and is now regular and conistent

      Cons

      Poor systems and MI, although this is being looked at. Significant hoops to go through to spend money.

      Viewing 1135 - 1137 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.