Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 114 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 84 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Colleagues and Customers are great." ((in 27 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Nov 6, 2015

Great place to be!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The team that i work with are great and help each other all the time. Its tough being front line staff due to call volumes, but the support that i get from my management team make it easier.

Cons

I feel as company we are getting better at communication and doing the right thing, but we are still reactive rather than pro active a lot of the time. This can then lead to frustration and stress for front line and CSTM's

HomeServe Response

10y

Thanks for the review. I'd love to hear what you have to say that could help us during peak.. As you know anyone in the company can schedule a 1-2-1 with me. Grab 30 minutes and tell me your ideas.

1.0

Nov 3, 2015

Call centre

Recommend

CEO approval

Business Outlook

Pros

Very good company to work for unless you're on the phones then its hell

Cons

Very negative & topdown culture towards call centre staff, lost 40% of pay & job satisfaction is very low due highly understaffed. People feel suicidal sometimes & management doesn't care!

HomeServe Response

10y

There is a longer comment from Thomas on the nearly identical review from yesterday. We are not going to be going back to the sales incentive led culture that let so many Customers down and nearly destroyed the company. As the years roll by don't you think it is time to go if you can't over it. We are turning down new applicants all the time. Please just give them your spot if you think working in our call centre is 1* due to pay. Also I notice your comment on suicide which looks like it is just copied from the previous review but that is very serious thing to say and this is an anonymous review so I can't help you directly. Please see your GP, the People team, or any manager if that is the truly the case.

5.0

Oct 23, 2015

Marketing

Recommend

CEO approval

Business Outlook

Pros

If you are interested in progression this is the right company for you. The culture of the company is brilliant. Every single employee live up to the values of a company. I have been working with the company for nearly 8 years and experienced so many good changes and I am proud to call myself a member of HomeServe family

Cons

If you would have asked this questions 3 years ago I could have bring my long list out but I can't see any Cons in the company. It's a good place to work with brilliant working culture

Viewing 142 - 144 of 1,142 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to be!!!

Call centre

Marketing

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