Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 113 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 84 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 61 reviews)); "Good training and team" ((in 24 reviews)); "Colleagues and Customers are great." ((in 23 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

3.0

Jun 24, 2021

long hours

Gas engineer

Recommend

CEO approval

Business Outlook

Pros

free boots that's about it, thanks.

Cons

monitored to death until your dead

3.0

Apr 23, 2021

Ok but could be better

Manager

Recommend

CEO approval

Business Outlook

Pros

Free on-site parking, canteen and good work life balance

Cons

There is a lack of learning and development even when requests have been discussed and submitted with line manager. You don't hear anything back despite chasing up multiple times. After a few years of chasing you give up. Saw the lack of BAME faces from senior management level and above to a good indicator of the lack of diversity. It's always the ones that shout the loudest and often in cliquey circles that brags about how great it a workplace Homeserve is. It was ok. Room for improvement in areas of delivery, process improvement and prioritisation

3.0

Sep 21, 2020

Work life balance

Gas engineer

Recommend

CEO approval

Business Outlook

Pros

Competitive salary and just the usual stuff a big company would give.

Cons

Way too many weekends , if you don't like seeing your family on a weekend or playing a sport or activity then this is the job for you, plus for the increase in weekend work there is no extra pay.

HomeServe Response

5y

Thanks for taking the time to leave a review. Weekend working is a major challenge for us. We try to do as much as we can to make the weekend rota as fair as possible, as we still need to maintain great levels of service for our Customers. We’ve tweaked rotas to remove some aspects that were particularly problematic and we’ll keep listening to your views. I’m glad you recognise the salary and big company benefits. I’d also add that the engagement scores for our field teams are much higher than any other big company with a field workforce. I'm always happy to discuss things further if you would like to give me a call. Martin Holloway Director of Field Operations

Viewing 166 - 168 of 1,142 Reviews

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HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

long hours

Ok but could be better

Work life balance

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