HomeServe reviews

Homeserve is a great place to work, having been at the business for over 6 years, I have really enjoyed watching the company dust itself down, set out a new strategy and vision and marched on towards it. We developed a set of people and customer promises and we live to them. It's mikes better now than before.. the Preston office is friendly and really has a family feel to it. The facilities are good and the flexibility is great. What makes Homeserve even better is the people and the communication, We have the big red sofa which is a great way to hear from our CEO Martin and other special guests talk about hot topics, we have our customer first which truly allows us as employees to help those customers who are in need. It's amazing to know the company have a hardship fund and all the money is used to help those customers in need. They didn't just stop at customer first but launched a good neighbour scheme, again another way we can help our customers who really need us. We even have our own social media site called yammer and it's a great way to communicate and interact to over 3000 colleagues. We have our people first committee and this consists of many people champions from around the business who meet to talk around real issues impacting our people and plans are put in place to address each one. I've attended sessions myself. We do charity events and participate in many festivities. I work in the supply chain arena and our dept head Jav is brilliant, daily huddles, weekly meetings and monthly workshops are just a few things we do as a full team to ensure everyone knows what' going on and the part we all play and can input into improving things. I had the opportunity to visit Walsall and Nottingham recently and it's a great way to meet colleagues from the wider business. The best thing about my role is the challenge, each day is different, it's fast paced but you get to help customers , work with suppliers and engineers and have fun along the way. Thanks Homeserve for allowing the people to make it happen.

I think there has been a really tangible shift in culture at HomeServe. The whole organisation just is different and definitely for the better. Martin leads the ship with integrity and honour and has surrounded himself with an extremely diligent and human leadership team. I think that so much attention is paid to the Frontline teams (the shop floor for those on the outside) tells you that they have their priorities right. From a Customer perspective, the last 3 years has seen a step change in the service that is provided by People empowered to make a difference and armed with a suite of fairly priced and service rich products. I honestly believe there isn't a better time to join such an exciting and dynamic family of people.