Hyland reviews

3.7

63% would recommend to a friend

(1,493 total reviews)
avatar

Jitesh S. Ghai

62% approve of CEO

56% positive business outlook

Hyland has an employee rating of 3.7 out of 5 stars, based on 1,493 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyland employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year) Great experience for college students. Lots of Overtime Tight-knit work groups Lots of onboarding training. You will spend weeks in training and how to do your job. everything is documented on how to do your job. No experience needed really. Friends and Family salary packages are amazing! LGBTQ friendly

Cons

*Hyland's "Career Growth" means doing more, staying later than normal, and taking on more responsibility without any increase in compensation and high expectations by your manager is required. * Very low hiring standards, there are a lot of smart people out there looking for a new job, but it seems like they are no longer getting hired here, probably because of the below average wages. *HR is terrible . Only intent is to build a better culture and not a work environment , ignoring inappropriate , unfair treatment to retaliate against employees who complains about a problem. They just try to protect the company by covering it up. Management is childish and entirely not professional and getting personal, abusing their power as there are areas where there are no policy set and up to manager discretion. Job Titles in this organization is not commensurate with their skill set. Some Senior directors just know so little about their area of responsibility. They rely heavily on what other low managers say and make decisions based on common sense even if it is in an area that involves laws and high scrutiny by external auditors. This is very risky . Be careful, when they promise you anything during the interview and hiring process, It can be reverted any time and the excuse they have is "things change and there is no need for a policy. *Nepotism to advance the leadership ladder (family and friends favoritism) Perceived favoritism of a relative and friends at Hyland causes dissatisfaction among workers and lowers morale. Most employees have less incentive to perform their responsibilities diligently and proficiently as they feel that the path to promotion is undermined by nepotism. Indeed, Hyland employs such tactics and finds its more valuable employees seeking new employment where their talent is better recognized. At a minimum, workers will likely complain and become embittered and less productive in the face of blatant nepotism. *Work/life balance is horrible. depending on the team you got assigned to you may have or may not have time for personal life. *The biggest issue is the lowering standards for employees. There are a lot of smart people working at Hyland, but those people have started to leave due to boredom and better offers elsewhere. Their replacements are considerably worse. *Most of the Middle and Upper Management are not the smartest and it makes working for them really hard. They seem to say stuff that is a complete opposite of the employees below them, the ones doing the actual jobs. *HQ in Westlake is massively over capacity, most people have a four foots desk that is barely big enough for two monitors and a laptop. *The last couple of years has seen a massive influx of mediocre talent, with a very bad dose of company politics. Hyland has an open door policy to never be afraid to speak up and question something that doesn't seem right. Sadly, doing so in Hyland's work environment is career ending. Nepotism runs rampant, age discrimination and did I say mediocre talent are much the norm. *Annoyingly high schoolish and cliquish *Everyone's "awesome,"amazing," and "great" even if everyone knows they're really not *Very young, inexperienced middle management. *Constant endless and pointless meetings that go nowhere and meeting agenda are repetitive on only adhering to company rules and policy's. *Hyland holds on to the small-company values when the company isn't small anymore. It's just not working anymore. *Hyland clearly does not value its employees; we are treated as expendable resources by middle management and senior management believes anything they say. *

3.0
Dec 2, 2016
Recommend
CEO approval
Business Outlook

Pros

- Good product, good work ethic by employees - Good technology that provides great value and ROI for its customers. Expansion and improvements to WorkView is a game changer for Hyland, its partners, and customers. - Founders and top executives are good people and treat people fairly (until they are swayed by those with ulterior motives). - Move to allow employees to work remotely has benefited staff that relocated to Westlake for the job, but wanted to continue to work from their home town. - Marketing and product support have become excellent centers for resources to help customers and partners be successful. - CEO is a solid guy, who carefully gathers the facts before making decisions. However, he can be persuaded by powerful communicators to ignore truths that are hidden beneath the surface. Executive confidence is often masking trouble behind the facade.

Cons

-Today's Hyland is not the Hyland of the early 2000s. The politics and power struggles have hampered the organization in recent years. - Top executives that failed in one area of the company were suspiciously moved other parts of the company and now have more power than ever before. - Non-technical executives have gained control of areas like Development & QA. They disbanded the office of the CTO, which was a career path for the best and brightest technical minds. The were the OnBase "Ninjas" that could create customer delight out of bad technical solutions. - Really experienced employees have left at a very high rate; attrition is at an all-time high, and employees run into inexperienced and unqualified leadership in the middle of the organization. Senior management makes decisions without having the facts. - The power struggles pushed out visionary leadership, and the technical leaders beyond the executive team lack the ability to drive creative and disruptive technology. - Areas of the business that are growing rapidly are not being funded appropriately to manage that growth. The focus has been on squeezing profits and increasing margin...at the expense of providing quality services and a quality product. Development, QA, Tech Support and Clouds Services have growing needs for staffing resources, but they are not funded. As a result, new releases contain more bugs today than they did 10 years ago. - The company does not treat all channel partners (resellers) equally. The big partners are given more opportunity than the smaller partners because of cronyism. Hard for new partners to make inroads; no lead sharing with smaller partners. - Capture Technology that has been built or bought is inferior to other offerings like Kofax and Readsoft. - Hyland is naive when it comes to its products shortcuts. Sales "drinks the kool-aid" regarding product quality and product capabilities. Partners are pushed to take on new modules, and if they do not, they are punished and considered to be "anti-Hyland", or not part of the team. - New releases of new modules often contain flaws and shortcoming...as if the vision for the software was incomplete.

Viewing 1291 - 1293 of 1,493 Reviews

Glassdoor has 1,648 Hyland reviews submitted anonymously by Hyland employees. Read employee reviews and ratings on Glassdoor to decide if Hyland is right for you.