Hyland reviews

3.7

61% would recommend to a friend

(1,490 total reviews)
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Jitesh S. Ghai

63% approve of CEO

54% positive business outlook

Hyland has an employee rating of 3.7 out of 5 stars, based on 1,490 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyland employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Nov 8, 2017
Recommend
CEO approval
Business Outlook

Pros

You get to put ‘Hyland’ on your resume.

Cons

This place is not what people think it is. I don’t know how it got so hyped up. The Technical Support department has such high turnover, I don’t understand how management isn’t looking into why that is. Coworkers always seem angry or upset, which is understandable considering how much Hyland expects you to give, with hardly anything in return. Like other reviews, I concur that the pay is laughable. The job is very high stress, and the work/life balance is more like work/sleep/work.

2.0
Mar 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Depending on your department you are working for you may have a great experience and will be able to grow your career. Having close family members is guaranteed success at Hyland.

Cons

Hyland's employee turn over rate has skyrocketed late 2016 and 2017 and not all have resigned. Hyland no longer invests in it's employees and rather hire new ones when a tenured employee raises questions about their future. I myself have to lie to my team about the way Hyland is treating employees, As one of the newer managers I just have to bite my lip and let them know everything is fine. I had to cut raises for my team by almost 2% to makeup for our department not losing overtime. Most departments lost overtime but gave out higher raises, those who did not lose overtime cut raises. I have to hire 3 new people this year and budgets are going to cause me hiring lower standard people with less experience. Also this year the reviews of employees have changed. My team is no longer rated on quantity or quality of work, But how they fit into the Hyland culture. My best workers are now being rated poorly because they work hard all day long, But don't quite fit into the culture. Meanwhile some of my team members who work poorly are high rated because they fit into the culture. I have tasked my 2 team leads to evaluate everyone and try and find a balance. Some of my team complain that the Work Life balance does not work for them as we are mostly hands on and require to be visible across the company during business hours. My team cannot work from home or even at times take PTO time at the same time as other team members.

2.0
Jan 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Expanding company with a huge customer base. Strong profits for years to come. Headquarters in a decent location.

Cons

Nepotism is out of control. You are promoted by who you know. Boys club looking out for themselves and throw the rest into the path of the bus. Hyland used to be a great place to work until something changed at the end of 2015 early 2016 when department heads started letting managers run the department anyway they wished. Employee rules and guidelines differ by manager. Departments in non-customer facing roles received the blunt of the wrath. Perks and Work Life Balance became a thing of the past. Working overtime became mandatory and family outside of Hyland took a backseat. Some departments are required to work 45+ hours per week and 40+ hours if a holiday is within that week. The perks you read about are almost nil. Unless it is your own time off the clock. Employees get 2 x 20 minute breaks to enjoy the perks or a 30 minute lunch to do so. Many departments are over staffed and not much goes on, While some departments are understaffed and so busy that employees are required to finish projects and the normal workload within 50 hours or it will go on your review as a negative. Human Resources does not get involved with employee complaints as they will always side with the company. Not once have they ever sided with an employee when a concern is brought to them. Whatever the manager says to HR is the final answer. Managers friends and family members are always given the best projects that have the best chance for success and watched by the CEO.

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Hyland Response
9y
Thank you for your feedback. It is unfortunate that this has been your experience at Hyland. Hyland does want every employee to have the opportunity to reach their full potential by working hard and provides opportunities have a little fun along the way. From your post, sounds like that isn’t landing for you. Please know that you always have the opportunity to discuss your personal situation with a member of HR. I can tell you that the goal of every member of HR is to understand all sides of an issue and advocate for what is fair and good for all involved. You are always welcome to reach out to me directly to discuss further. I would welcome the opportunity to understand your position further. As for your numbers, I think you may have received some misinformation. Over the last two years, Hyland’s employee satisfaction (eNPS) score has remained consistent with 92% of employees rating Hyland a seven or above on a 10-point scale. Additionally, Hyland’s turnover was 10.5% in January of 2015 and has been on a steady decline over the past two years to end 2016 at 8.16% overall turnover. Fewer people are leaving than ever before. These numbers are shared with all employees every three months at our quarterly business review. -Sarah Coakley, Director of Employee Experience
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