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      IQ Fiber

      Engaged Employer

      IQ Fiber reviews

      3.1

      44% would recommend to a friend

      (26 total reviews)

      Ted Schremp

      68% approve of CEO

      44% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.1

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Culture & values

      3.0

      Senior management

      IQ Fiber has an employee rating of 3.1 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IQ Fiber employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      26 reviews
      1.0
      Aug 18, 2025

      What Was Once A Decent Job Has Fallen Off A Cliff

      Customer technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of money if you like mandatory overtime.

      Cons

      Supervisors obviously target employees that go against them and call them out for their ineptitude and create an environment that no one wishes to persist in. Communication across departments is abysmal which usually involves customers becoming upset and/or remaining without service that they pay for, mainly between customer support and dispatch. If you read other reviews, you will see that techs are forced to push "quantity over quality" which results in sloppy installs and bad service in homes and usually results in techs having to come back out wasting money to which the company is already massively in debt. To speak about the targeting of employees, those that speak up against supervisors are harassed by said supervisors and put on performance improvement plans so that they have a paper trail for HR to indicate that they are not behaving the way they prefer. Our best employee who was the most knowledgeable on the team who was a Tier 2 was put on said PIP for "call handling times being too short", among other reasons which essentially is that he's too good at his job. This employee was then subsequently fired during a week that the entire team was forced to provide mandatory 2 hours of OT every shift for "data validation" and "training" as we are migrating to a new system. Neither the "data validation" nor "training" occurred and this was very obviously a ruse for coverage as we fired our best employee because he spoke up about the issues going on in the company. This was after a period of time where multiple employees have already quit due to their circumstances of also being targeted by supervisors for speaking out or find a better opportunity to which we were already short staffed. The tier 2 team has been reduced to almost nothing and the rest of the customer service is on the way out the door to which I will be joining them the moment an opportunity becomes available. Now that we are short staffed to the point where Service Level Agreement is constantly tanking, there have been multiple days where they have taken away our breaks because they cannot stay staffed properly and can't seem hire anyone. On top of that, supervisors do not help with calls at all and armchair coach from the sidelines and demand that we do better. There have also been multiple instances where customers request a call from supervisors to which they pass these customers along to team leads so that they do not have to deal with them. STAY FAR AWAY!!!

      avatar
      IQ Fiber Response
      5mo
      We appreciate you taking the time to share your thoughts. We’re sorry this was your experience and understand how frustrating it can feel when expectations and support don’t align. We do take feedback seriously and review concerns about leadership, communication, workload, and employee treatment on an ongoing basis. Our intent has always been to foster a respectful, professional environment where employees can raise concerns without fear of retaliation. Performance improvement plans, staffing decisions, and operational changes are never taken lightly and are made based on documented performance expectations and business needs, not personal disagreement. That said, we recognize that periods of growth, system migrations, and staffing challenges can create strain across teams, and we acknowledge that communication and support must continually improve — particularly during times of change. Leadership is actively working on strengthening cross-department collaboration, service quality standards, and supervisor engagement with frontline teams. We are committed to learning from feedback, improving our processes, and creating a workplace where employees feel supported, heard, and set up for success. We wish you the best in your future endeavors and thank you for sharing your perspective.
      5.0
      May 26, 2023

      Welcome to the Fiberhood!

      Manager, technical operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      IQ Fiber Review I have had the pleasure of working at IQ Fiber for some time now, and I can confidently say that it is a company that truly cares about its employees and customers. I am more than happy to share my thoughts and experiences in this Glassdoor review. From day one, I have been greeted with a sense of warmth and support that is truly remarkable. IQ Fiber fosters a work environment where employees feel valued, appreciated, and motivated. The company's commitment to its workforce is evident in its efforts to create a positive and fulfilling workplace. One of the aspects that sets IQ Fiber apart is the genuine concern they have for their employees' well-being. Management goes the extra mile to ensure that everyone's needs are met, offering competitive benefits packages, ample opportunities for professional growth, and a healthy work-life balance. I truly feel that my contributions are recognized and rewarded, which has been incredibly motivating. Beyond the exceptional treatment of employees, IQ Fiber places a strong emphasis on customer satisfaction. The company takes pride in delivering high-quality fiber optic solutions, and it's evident that customer happiness is a top priority. I am proud to be a part of an organization that consistently strives to exceed customer expectations and maintain a stellar reputation in the industry. What I find most inspiring about IQ Fiber is the people who work here. The team is filled with talented professionals who are passionate about their jobs. From day one, I have been surrounded by individuals who are not only knowledgeable but also genuinely helpful and approachable. Whenever I have questions or need guidance, my colleagues are always there to lend a helping hand. The supportive atmosphere encourages collaboration, ensuring that everyone works together towards a common goal. In summary, IQ Fiber is an amazing company that offers a fantastic work environment for its employees and exceptional service to its customers. If you are considering a career in the fiber optic industry, I wholeheartedly recommend applying for a job at IQ Fiber. You will join a team of dedicated professionals, have the opportunity to make a difference, and experience the true meaning of being appreciated for your hard work.

      Cons

      I genuinely cannot come up with a single con.

      5.0
      Oct 13, 2022

      Most rewarding work culture and great people to work with

      Application analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      IQ fiber work environment feels great, dream come true work culture. IQ offers great work culture, positive mentality colleagues and Great Knowledgeable helpful people. Work hard and have fun is really meant at IQ Fiber. There are ample of new learning opportunities for experienced professionals in terms of cutting edge tools, technology, applications etc. Overall great workplace to be in.

      Cons

      I can't think of any.

      Viewing 7 - 9 of 26 Reviews
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      Glassdoor has 26 IQ Fiber reviews submitted anonymously by IQ Fiber employees. Read employee reviews and ratings on Glassdoor to decide if IQ Fiber is right for you.