Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Benefits are good compared to other companies; health insurance benefits are below average compared to other companies in metropolitan Philadelphia." ((in 97 reviews)); "Good work life balance working here" ((in 50 reviews)); "Great people to work with" ((in 47 reviews)); "Great culture and envirmonent to be in" ((in 36 reviews)); "Great coworkers & office perks (gym)" ((in 20 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 44 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 20 reviews)); "Pay. Starting salary is low." ((in 19 reviews)); "People are most likely stressed or bitter due to layoffs and having more work dumped on them." ((in 19 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 13 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (767 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

4.0

Feb 26, 2013

Top-heavy and old fashioned, but trying to improve.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work life balance and amenities, relaxed culture, working in downtown Philly. Benefits are solid (obviously). Good training opportunities, great employee culture.

Cons

Top-heavy with management. Constantly bringing in outside "hired guns" while nearly every young employee with half a brain is out within their first 3 years to make twice as much elsewhere. Left with the "lifers" who don't want to lift a finger, and director-level personnel running around doing their own "grunt work" with little or no staff to manage.

3.0

Aug 25, 2011

I learned a great deal and was treated fairly for the most part.

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Thorough training, good performance incentives, generous time off and holidays. Some advancement opportunities (I worked for a subsidiary, so there was more room to move up at the home office). Management makes it a priority to praise good performance frequently.

Cons

I had a problem with being penalized for unscheduled time off due to emergencies and illness. This was the company's general practice during my tenure with them. I understand that some people abuse the privilege; however, team members that have not should be given the benefit of the doubt.

1.0

Jul 29, 2011

Disappointing at best

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

decent benefit package, 37.5 hour work week, free continuing education for nurses

Cons

Incompetent people are promoted; no consequences to clerical staff who do not perform their jobs competently

Viewing 250 - 252 of 767 Reviews

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Jobs at Independence Blue Cross

Senior Data & Reporting Specialist

Manager - Operations-(AHNJ) Hybrid

Supervisor Enrollment Services

Supervisor Operations

Quality Business Analyst