Does Independent Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Independent Health employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Independent Health. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Independent Health?

46% of Independent Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independent Health 3.9 out of 5 for work life balance, 3.5 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Independent Health?

Customer Service Representative (9) , Customer Service Representative (CSR) (5) , Anonymous (4) , Project Manager (4) , Manager (3) , Member Service Representative (3) , Supervisor (3) , Director (2) , Intern (2) , QA Analyst (2) , Research Analyst (2)

What are the pros of working at Independent Health according to real employee reviews?

"Great benefits and employee perks." ((in 31 reviews)); "great people to work with" ((in 17 reviews)); "as the title of the review describes, the company has a great culture for its employees and I am very happy with the people I work with." ((in 12 reviews)); "Work from home and flexible" ((in 12 reviews)); "Great coworkers." ((in 6 reviews))

What are the cons of working at Independent Health according to real employee reviews?

"no room to grow, low pay" ((in 8 reviews)); "Lack of parking" ((in 5 reviews)); "Too much favoritism and internal politics." ((in 4 reviews)); "Within the service level upper management is horrible." ((in 3 reviews)); "Salary is billed as "competitive" but not great." ((in 3 reviews))

What are employees saying about Independent Health layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independent Health layoffs and their outlook for job security at Independent Health in 2026.

What are the top reviewed Independent Health locations?

Buffalo , Williamsville , Amherst , Edison , Lakewood , New York , Dallas

Independent Health reviews

3.3

46% would recommend to a friend

(178 total reviews)

Michael W. Cropp

67% approve of CEO

18% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (178 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independent Health has an employee rating of 3.3 out of 5 stars, based on 178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independent Health employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

178 reviews

2.0

Sep 7, 2015

Extremely high stress environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They provide free coffee, tea and hot chocolate. There is an employee appreciation day once a year that is nice.

Cons

Micromanagement at all levels. Associates are purely a number and very much replaceable, which is made known. Workload is unrealistic and you will sacrifice family and personal time. At least one person cries from the pressure every week. Wages are low in the production environment. You cannot trust anyone in this organization.

4.0

Jan 29, 2023

Improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

PTO, maternity leave, tuition assistance, benefits are all good Flexibility of working from home with all your technology provided to you

Cons

Some departments (Servicing) are cliquey. Some of the managers are absolutely terrible and make your life miserable. Pay can be improved. There needs to be more opportunities for advancement. HR is super strict with following the job posting requirements when there are people within the company that can be taught to do many roles. You need to learn to promote within the company and strengthen your current staff vs hiring strictly externally. It’s not great for morale and longevity. Allow a little flexibility for internal growth.

2.0

Mar 7, 2018

Needs to Look at Their Employee Satisfaction Issues

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people; nice area to work

Cons

Low Pay Sub-par management Horrible parking situation that is not ever addressed Employee/conference room space issues that are never addressed Terrible Hiring/onboarding process Despite the claim that they are consistently voted Best Company to Work for, all you hear on a daily basis is employees complaining

Viewing 4 - 6 of 178 Reviews

Top companies for "Compensation and Benefits" near you

Liberty Mutual Insurance

3.8★Compensation & Benefits

Progressive Insurance

3.9★Compensation & Benefits

USAA

3.8★Compensation & Benefits

Travelers

4.2★Compensation & Benefits

Jobs at Independent Health

Customer Service Representative

Corporate Wellness Specialist

Actuarial Analyst-Associate