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      Instacart

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      Instacart reviews

      3.6

      60% would recommend to a friend

      (1,879 total reviews)
      avatar

      Fidji Simo

      53% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Oct 29, 2017

      Low performance environment

      Analytics manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting problems to work on. Opportunity to be independent and work on impactful, cross functional projects

      Cons

      Engineering org fundamentally devoid of vision and there's a lack of high caliber leadership, starting at the top. Key functions like analytics are not held to high standards, and there is a lack of individual accountability to delivering impact. It's a frustrating environment if you are ambitious and want to make a difference. Culture of performance is lacking, and politics are valued above merit.

      3.0
      May 20, 2017

      When a company only focuses on 'time' rather than performance

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company as a whole was great. The idea of having clients use a service to choose their personal items is beautiful, considering they have busy work schedules, or are elderly, and they may not necessarily have a moment to leave their homes. Overall, I met some amazing people who worked for the store itself, but some Instacart employees were the best employees I've ever worked with..

      Cons

      The environment was toxic, and the majority of employees (including one manager) at my site were extremely unprofessional. When it comes down to lay off, rather than looking at lateness, warnings/complaints from customers, or character, if you're time was not perfect, this is exactly how they would determine whether to let you go or not. Profanity was heard left and right, and the majority of employees hated the job and would constantly complain.

      4.0
      Oct 7, 2016

      I would appreciate more responsibilities.

      Shift lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have amazing shoppers that I am able to help daily, I truly care about the people I work with and that makes a huge difference in my enjoyment of the job. We have flexible hours and are not reprimanded for taking vacation or sick time. In my city, management does communicate with us daily (weekdays) and are good about fixing errors when they have the power to do so.

      Cons

      We are the ones who bare the brunt end of any change that occurs and have no say over those changes that happened. We are the deliverers of good and bad news. We have limited responsibilities and I would appreciate the ability to fix hours, get people back on shift, see the schedule for the upcoming week, etc. This would take pressure off of our management and help our shoppers in the moment.

      Viewing 34 - 36 of 1,879 Reviews
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      ReviewsInstacart reviews

      Glassdoor has 7,939 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.