Instacart reviews

3.6

60% would recommend to a friend

(1,879 total reviews)
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Fidji Simo

53% approve of CEO

49% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jun 11, 2019
Recommend
CEO approval
Business Outlook

Pros

When able- (key part to this answer) You can set your own schedule, if you’re working two jobs and need some flexibility, or just looking to make some extra money, this is a great company to do either of those things. ( Again, this is if you are able to get hours... actually - able to get batches. )

Cons

A year ago- the app was not even close to what it is now. Almost every time I had a shift something with my app would interfere and it was extremely frustrating. I couldn’t get in touch with anyone at Shoppers Help, which I am not even sure if this department existed back then or what it was called. But- when things did go good, the day flew by, and it was awesome, and I truly enjoyed connecting with customers, and the overall flow of things. BUT now; since the app has evolved some, more shoppers have been hired exc, I lost my early access due to the app stating I wasn’t accepting batches, this was LAST YEAR. I STILL am struggling to this day to even get enough hours to be able to have my early access back. Which was out of my control losing in the first place. It’s extremely frustrating for me, constbstkt checking the app, and nothing, literally ever. And if I do get any hours- I am asked to end my shift early. So I make no money... It just seems extremely unfair to me I have to suffer for technical issues from over a year ago. I feel like I’ll never get early access back. Blah. DONT LOSE IT PEOPLE. They have a chat system and you can call directly from the app if something were to happen- let them know since it is so easy to now... so you don’t get penalized like I have been for so long.

2.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Instant employment, app is decent, they provide the atmosphere and relationship with the store.

Cons

Even though you're an employee, you are required to use your own cell phone with no reimbursement or charger. The app that you work from is decent, but has a good amount of glitches. They expect you to take 68 seconds per item (if you have to get 6 cases of water that's still 68 seconds). Even though the app doesn't always provide good UPC codes that slows down shopping, you will still get reports that you must keep to your time. This company is embroiled in a lawsuit for skimming tips from Full Service Shoppers and I believe it. Their company culture is very one sided and don't care about their employees. If you have an issue while shopping you can wait an hour on hold for their customer service. They are using USPS Priority Mail boxes that they get for free at the post office.

5.0
Jul 17, 2018

An on-and-off worker's opinion on Insta

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The tips CAN be really good, I have learned more about the different areas of my city, and this is a great way to supplement my income. At the end of every shift, the app will ask for feedback on how that shift went.

Cons

There is not much room for "life" in scheduling and delivering. Sometimes you drive for 30 minutes, shop for 17 items (30 minutes), then drive 30+ minutes to a home and they don't tip, so you only made maybe $10. Sometimes the items in the store are hard to find or not where they should be, so you need help from another employee.

Viewing 40 - 42 of 1,879 Reviews

Glassdoor has 7,941 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.