Instacart reviews

3.6

57% would recommend to a friend

(1,883 total reviews)
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Fidji Simo

48% approve of CEO

44% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,883 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
May 14, 2018

Not worth the effort

Recommend
CEO approval
Business Outlook

Pros

None that I can think off at the moment.

Cons

The pay is crap vs the stress/work. Today I had to drive almost 80km (48 miles) for an order with 5 items. I earned $25.25 INCLUDING tip. I got zero compensation for the excessive mileage. I tried to ignore the order but it kept coming back. Apparently I was the only one on shift? I also had to work an extra hour because of the time the order came in and the distance from my home. No compensation for that either. I’ve had to add more data to my cell plan, to the tune of +$50/month because they are sucking all my data. No compensation for that either. Gas is currently (roughly) $3.63 USD / gallon ($1.24/litre CAD). So ya not amused about driving 151km/94 miles today. Also, the app sent my first customer’s order (and me!) to a store no where near his house! The shopping lists are garbage. Items in the wrong category or section of the store, similar items not grouped together, sending me from one side of the store to another. Lettuce, bread, pop, ground beef, milk, muffins from the bakery, chips, apples, tylenol, deli meat, eggs. IN THAT ORDER! No ability to arrange the list that best fits the store I’m at. Total waste of time. Customer wants 5 egg plants but can only choose a weight so totally guesses. That weight ends up being twice as many as he needed. Good thing I asked! Over all crappy experience and I would NOT recommend it to anyone.

1.0
Jun 6, 2019
Recommend
CEO approval
Business Outlook

Pros

You chose your schedule that’s it!

Cons

There is honestly nothing good about working for this company except for picking your hours .. I was desperate for a quick job so I took it...and even still you’re not guaranteed to make money $$ during your shift. For example for one shift of 5 hrs, you may have 1 grocery batch only paying you $10-$20? Terrible! You’re timed..to get to the store , shop all the groceries with the exact items specified , cash out load car , drive to customers house/business and unload, in a specific amount of time. Customers don’t tip always and when you receive your batch with Amt you will be paid plus tip...customer that’s super cheap can retract the tip amount after you do all the work and shop for them within a certain time frame. The ware and tear on your car and gas is not compensated by the company all comes out of your pocket. Also for a huge grocery list being delivered to a building you’re responsible and not forewarned by company to buy out of your pocket a buggy to carry all the groceries to customers living in high rise buildings! Customers complain when store doesn’t have items and remove tips and mark bad reviews on your page as if it’s your fault the store was out of stock. This is my second time trying to post my review so much to mention but won’t go on or they will not post my review. All in all get a better more reliable better paying job. This company is nothing short of CHEAP! If I wasn’t a single mother trying to provide for my kids I would quit immediately.

1.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Make own shifts and you can make your own schedule

Cons

Everything about the company The management are bunch of not nice They treat you like junk They don't care nothing about their employees at all Pay is the worst

Viewing 1585 - 1587 of 1,883 Reviews

Glassdoor has 7,955 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.