Intellivo reviews

Too many to list, but I will try to break it down. CEO- never in office, “works” from her beach house half the year while we were forced to come into the office, disconnected from reality and expectations put on this department are unrealistic. We recently acquired a new company that is struggling, and our entire department is now propping up both companies. Instead of heralding us as doing great work we are constantly treated as the step children who never do enough. VP of business strategy- sound like a fake title? It’s because it is. She doesn’t do anything but try to micromanage finding “flaws and errors of peoples work” and pretend she’s an expert at everyone’s job while working 5 hours a day. QA analyst- plays favorites with their reviews and audits giving certain people 100% accuracy because they are friends while ripping apart others. Performance director- very nice guy who is trying to do his best, but unfortunately because of the structure of the company, the management around him has tried to keep him intentionally ignorant of the inner workings so he can be a yes man and not offer pushback on the bad ideas purported by his overseers. Team Leads- uneven workload across titles. One is not expected to work any cases but just spends his days making coffee, running “reports” that are entirely automated and could be taught to a three year old to run, another team lead has half a book, and a third has a full book. All three are expected to essentially do the same job. Ironically, the ones with less than a full book are harder to reach, get useful feedback, or get help from at all. Many less experienced LRS’s have to go to other team members because their leads are too busy doing “engagement committee” nonsense which is just HR silliness to make the company look good on Linkdin. Its a waste of company money and no one cares about it at all. This company plays favorites on who can work remote and who can’t. Many departments are fully remote while several people in my department have been terminated because their lives didn’t allow them to be able to make the commute. Uneven enforcement on WFH when someone is sick or having chronic medical issues. Just read some of the positive reviews and compare to the negatives ones left, and it becomes quite obvious that no policy is applied unilaterally within this company. They promote people based off of personality and agreeableness not based off of competence or having good unique ideas that could advance the department or company. Everything in this company flows downhill to this department. My advice, apply if you have no other prospects, but don’t bother if you do.

Well here is my honest review. Employees have recently been pressured by management to write a “good review” rather than asking us to write an honest review. That alone speaks volume on how this company operates. When new employees are hired they make all us sit with them to train how to do the job but claim it’s not considered training it’s just shadowing. They just don’t want to pay someone to train new employees so they get around it by what they call shadowing. Let’s just be honest and call it what it is it’s training! All of us are constantly micromanaged on every part of our job and judged based on inaccurate KPI’s that literally don’t even make sense. One of the KPI is that you are expected to answer your phone or else get punished if you don’t meet the percentages. The KPI doesn’t account for missed calls when on your daily breaks such as lunch, bathroom breaks, if you are in one of their pointless mandatory meetings or even if you miss a call because you are already on the phone! Another KPI is based on cases that we settle but again they will even tell you that they understand we can’t control when or if a case is going to settle but they sure will score you on that just because they want to measure every single thing you do. And guess what, if a case settles unexpectedly and they send Intellivo a check, that is also counted against you. So we are punished for making the company money just because we didn’t know the check was on the way. It’s not fair that we work so hard and don’t have control over when someone sends checks without telling us. There is also a KPI for being a team player and they literally count it against us if we don’t smile enough. Maybe if they would actually listen to feedback and make some of the suggested changes then we will have something to smile about! This company has to make some changes or they will continue to see employee turnover. Remote or hybrid remote work schedules are so much healthier this day an age and should be approved to all of us and not just given to the favorite employees. We literally have 0 sick days and should at least meet the industry standards of 5-7 sick days so we don’t have to use PTO when we are sick. Intellivo needs to stop paying entry level salaries for “A-game” employees. We used to make commission and it was actually exciting to work harder but they decided they were paying us too much in the long run and capped everyone’s salary. We work way too hard and not appreciated for our efforts. This job has a constant growing list of job responsibilities too. Literally every week and month it seems that something is added to our plate even though nothing is ever taken off. This department already gives us more work than we can handle but they keep pushing more on us. We are constantly told to keep our heads down and work even though some employees are allowed to walk around all day and pretend to look busy. They “reward” us with a team lunch when we hit the astronomical revenue goals but give us strict budget rules for the lunch and make us order ahead so that it doesn’t take up more than your average lunch break time. One time they even threw us an in-office pizza party because we did so well. I know right, what a reward!