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Intrado

Engaged Employer

Intrado reviews

3.4

49% would recommend to a friend

(180 total reviews)
avatar

Joe Custer

60% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

3.1

Senior management

3.1

Career opportunities

3.0

Compensation and benefits

Intrado has an employee rating of 3.4 out of 5 stars, based on 180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intrado employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

180 reviews
5.0
Jan 28, 2026

Great Company- Work worth Doing!

Enterprise channel manager
Recommend
CEO approval
Business Outlook

Pros

Work Environment and Culture is amazing. Collaborative teams across the board. Flexibility with remote workers, in office, and for those close enough to an office hybrid work environment. Company really cares about their employees and is working daily to find more ways to support them across the board. Big focus in evolving the stack and products around emergency services, and the balance between technology and people involvement in providing and delivering emergency services and notifications. Leadership is transparent about priorities and challenges, and is dedicated to listening regarding suggestions on how to improve from the employee base. Open door policy is truly that here as well. Every level is willing to communicate with any employee. Last thing is the diversity within the organization is amazing. Very proud to be helping to save lives daily.

Cons

Ever changing technology requires advancements, these are coming, but as with many not as fast and some would like. In any tech sales position I have been in, this is always the case, sell what you have and be ready to add to the mix when it is released. Current changes on internal system and combination of data from multiple acquisitions over the years is slow to come together, but moving in the right direction. Patience is key. Similar challenges to other jobs I held in the last 30 years.

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Intrado Response
4mo
Thank you for taking the time to share such thoughtful feedback. We’re proud of the collaborative culture and transparency you highlighted, and it’s meaningful to hear that our mission and impact in public safety resonate so strongly. We also appreciate your perspective on the realities of evolving technology and systems. As we continue to modernize our platforms and integrate solutions across the organization, we value the patience, partnership, and experience our teams bring to that journey. Thank you for the work you do each day to help save lives and support communities.
3.0
Jan 27, 2026

It was good until it was not

Sr. administrative assistant
Recommend
CEO approval
Business Outlook

Pros

The people, the sense of employees and the work matter. (This statement is rating it before it was bought out)

Cons

At the end there were too many changes, they didn't seem to care about the employees anymore, just the bottom line.

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Intrado Response
4mo
Thank you for sharing your perspective. We recognize that periods of significant change can be challenging and may impact how employees experience the organization. Today, Intrado is focused on fostering a culture where employees feel heard, valued, and supported, while balancing the responsibilities of running a sustainable business that serves critical public safety needs. We appreciate feedback like this and remain committed to learning from the past as we continue to move forward.
3.0
Jan 16, 2026

CSM at Intrado

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Working in the public safety sector is truly work with doing. My team is amazing.

Cons

They won’t hire the people to do the work that is necessary and so we are all responsible for too much with more to come. We struggle to get support from internal groups because they too are understaffed.

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Intrado Response
4mo
Thank you for sharing your experience. We’re glad to hear that the mission of public safety and the strength of your team have made your work meaningful—those are things we deeply value. We also recognize the challenges that can come with workload and capacity, particularly in a mission‑critical environment. Ensuring teams have the right support and resources is an ongoing focus. We appreciate the dedication of our employees and the important work they do every day to support communities.
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Glassdoor has 191 Intrado reviews submitted anonymously by Intrado employees. Read employee reviews and ratings on Glassdoor to decide if Intrado is right for you.