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Jackrabbit Technologies

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Jackrabbit Technologies reviews

3.2

56% would recommend to a friend

(54 total reviews)

Mark Mahoney

62% approve of CEO

52% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.3

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

Jackrabbit Technologies has an employee rating of 3.2 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jackrabbit Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

54 reviews
3.0
Mar 10, 2022

Great people but slow to adapt

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance, awesome company perks, passionate coworkers. Not necessarily a pro nor a con, but the CEO is completely removed from the day-to-day. The COO runs the show, so that tells you the state of the company (not in much of a growth stage, more of a maintenance stage).

Cons

* The product is in DIRE need of a total refresh. It was build in the aughts and it feels that way. Leadership has shown no signs of modernizing its look and feel, instead opting for small, incremental updates that take forever to roll out and don't get to the root of what customers need to fully adopt the product. * The company uses EOS, an extremely dated management system that has rigid boundaries. It's nice that meetings are generally held to the time that has been dedicated to them, but I don't like rigid processes like this. * Good luck being successful if you didn't already use the software before joining or didn't know someone to get you in the door. The learning curve is extremely steep. * Jackrabbit operates as if titles don't matter outside of the company, and as such, your salary won't reflect your true worth. You also can't have a 'manager' in your title if you don't manage people (eg., Product Manager, Client Success Manager, Marketing Manager) are titles reserved only for someone who manages a team. * Almost everyone is white with a very limited number of exceptions.

avatar
Jackrabbit Technologies Response
4y
The great thing about Jackrabbit is that we encourage open dialogue and all viewpoints are welcome! Thank you for taking the time to share your thoughts and advice with us. We do appreciate you mentioning that we offer a great work life balance, awesome company perks and passionate coworkers! However, the biggest concern we have is that we apparently did not have the opportunity to clarify with you a few items that you raised. Yes, it is true that I am not involved with most of the day-to-day, but this is intentional and allows Jackrabbit to grow even faster. When I was acting as both CEO and COO, I was bottlenecking the growth of our company and doing a terrible job at visionary tasks. With 30% growth last year and a new product in the works for the childcare market, I don’t think anyone believes we are in maintenance mode. All successful products eventually become dated and need a UI refresh, and that's where we are! We have invested significantly into UX resources and our UI refresh effort is well underway. Jackrabbit's products are very broad and very deep, so yes, there is a learning curve for both employees and clients. That is why we provide comprehensive onboarding programs for both internal and external Jackrabbit users, and why we continue to be recognized for the best product support in the industry. EOS is one of the more recent leadership frameworks to develop "traction" (pun intended) in business--EOS implementations are occurring all over the world right now. And, we have worked extremely hard to ensure that we align jobs to market and pay market salaries to everyone on the Jackrabbit team. One item that we recently clarified across Jackrabbit's leadership team is that an employee can in fact have a "manager" title without direct reports when that is a common practice for the position. Last but not least, we remain very focused on improving the diversity of our workforce and are relieved to see increasing diversity across applicants for recent job openings. Thanks again for your feedback and we wish you the best in your future endeavors!
1.0
Oct 25, 2025

Look elsewhere and proceed with great caution

Customer support
Recommend
CEO approval
Business Outlook

Pros

Good teammates that support and help one another. The position is full time remote and does offer benefits for full time employees.

Cons

I have to many cons to list. The company is in a downward spiral FAST. I would not recommend anyone applying here. There is lack of transparency as to where the company stands right now. The culture is more of a popularity contest. Look elsewhere.

1.0
Sep 25, 2025

Changing culture overshadows what was a great company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Mostly nice coworkers -Some managers are helpful and invested in you -Great compensation

Cons

-New leadership and 'agile' consultants have created a different environment than what Jackrabbit once was. It feels like nothing is ever enough and that you must work way more than 8 hours a day although our culture is 'work-life balance' -Some co workers have embraced this culture change to target people they have personal problems with -The company has changed a lot over the years in a negative way and people dread coming to work every day

avatar
Jackrabbit Technologies Response
9mo
Thank you for sharing your experience. We recognize it’s not always easy to raise concerns, and we encourage you to continue bringing feedback directly to your manager or our leadership team so we can better understand and address it. We are committed to making sure every employee feels their voice is heard and valued, and if that’s not the case, we want to correct it. Your perspective underscores important areas for improvement, particularly around workload, transparency, and culture. It’s also important to note that our intent is not to rigidly “do Scrum,” but rather to embrace the positive guiding principles of the Agile Manifesto. If following Scrum mechanics ever takes priority over actually being agile, we want to address that urgently to stay true to what best serves our people, our clients, and the business. While we can’t promise overnight perfection, we will remain focused on measuring our success by client feedback and outcomes, ensuring we prioritize the changes that will have the greatest impact on both our team and our clients.
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ReviewsJackrabbit Technologies reviews

Glassdoor has 57 Jackrabbit Technologies reviews submitted anonymously by Jackrabbit Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Jackrabbit Technologies is right for you.