Pros
- I truly love the people I work with. - Kapost and Upland I've found compensate very well for the market. - We have a great product that is the best in class. - We are making advancements to our product that is going to truly help our customers see another layer of value from our product. - Our customer success team is best in class - from the way we measure value to the continuous support for our customers, there are few organizations that have CS down like Kapost does. - Upland preaches the ability to work remotely and unlimited PTO days is a real thing here.
Cons
- Our culture has taken a beating from the Upland acquisition. A lot of people left either because our teams downsized or because they decided they didn't like who we were acquired by. - I don't believe Upland is best in class. I think Upland is where Saas platforms go to die so after our initial plans to revamp UI, I'm worried our product could become stale and second rate like the rest of Upland's product suite. - Upland leadership seems tone deaf to the real issues Kapost has faced post acquisition. - Everyone is overworked and underappreciated in CS to the point that something will break soon. - Leadership at the top level is toxic. Some of our leadership team seems to cater to the whims of our CEO or have to pacify him to get things done. I also saw our CEO leave for two weeks during the most tumultuous time of our acquisition. I was disappointed in what I saw.
